Lagoon Beach Hotel & Spa

5 S Mohamed - 2 months ago

Thank you to Pieter and the team for a memorable stay. The location is breathtakingly beautiful. The rooms are spacious and comfortable. The staff are warm, welcoming and friendly. It was a relaxing and peaceful stay. Tashreeq gave us excellent service upon arrival and the staff on duty at breakfast went out of their way to ensure we were well taken care of. Keep it up!

4 Colleen Julies - 4 months ago

Always a pleasure staying at Lagoon Beach. Endless, beautiful views. Some of the apartments has some maintenance issues but it is still a great option especially if traveling with younger children. In terms of conferencing, stay clear of the venue adjacent to the bar as it can become noisy. If you are a small team and don't mind a little noise(like us) , it is fine. Overall, I love this hotel.

4 Yasierah Adonis - a month ago

Attended a function in the Atlantic Suites, so unfortunately I cannot comments on the rooms, check-in, room service etc. The function was good, venue looked stunning ????and the service was on point. A decent smoking area would be a plus, and parking is a bit of a schlep... Other than that... Good overall experience ????

2 Yasir Masud - a month ago

Cleanliness was an issue. The towels had stains and the bathroom smelled. The dishwasher did not have tablets. Overall the location is great, staff is good but the room's design and cleanness was substandard. I would not stay there again.

5 Timothee CARON - 4 months ago

I repeated my experience at the Lagoon Beach Hotel u0026 Spa after being invited by the manager following a first experience that was not very pleasant. Today I am very happy to say that our stay went very well and that I recommend this hotel, with a magnificent view of the sea and Table Mountain at breakfast. Moreover, the direct access to the beach is a real plus!
I would like to thank Peter and the whole team again for their welcome and their availability.

3 Freethe Ands - a month ago

Staff is super helpful and friendly, the morning buffet is great and the stay was comfortable (we stayed in the apartments). Some of the issues though were that the bath water was brown and there is no security on the beach side so you do feel a little exposed in the evening especially not being able to open windows if you’re on the first floor. The decor and tv were a little outdated, old and a little run down and some rusted screws were laying around in our room on the floor (big yikes). They do, however offer a shuttle to and from the Waterfront and Canal Walk. Our driver, Leeh/ Leigh was an absolute delight and the sweetest person!

3 DENNIS GREGORY - 4 months ago

The location is superb with great views of Cape Town. The transportation people are also excellent very helpful and very accommodating. The Lamazou Beach bar which is their restaurant had a limited menu and the staff were not well prepared. We charged a meal to our room and the waitress followed us to the room with the credit card reader after we had already signed. She did this on two different occasions. The menu was limited and the food we had was not very good. The brasserie where we had breakfast on the other hand was very good. The food was excellent and the service was superb. Now let’s get to the front desk. They were cold and unresponsive from check-in to check out. We tried to call last night to get a late check out and were told that there would be a 200 Rands per hour charge. When we informed them that we were not willing to pay this, The clerk indicated that he would check with the assistant manager and see what they could do. He said that he would give me a call back once he checked. I ended up having to call back again since I got no response. Again he indicated that he would check with the assistant manager and call me back within a few minutes. The call never came. I did charge several things to my room. When I came to check out they didn’t have my card on file and I had to re-enter my card for these extra charges. The attitude and response of the front desk ruined our stay here.