LightStone Guesthouse

4 Nur Naidoo - 2 months ago

Nice big back yard and under cover parking is a plus, love the garden and the plants.lovely place

1 geoff smuts - 5 months ago

Terrible place, owner stays in England. Rude, shows race card when you not hapoy. Airvons no working. Security worst as she is not on premises

1 Brenda Smuts - 8 months ago

Just to set the record straight we arrived at this questhouse on the 31st of December at about 13h00 we traveled all the way from Gqeberha and were very excited because we've come to see our grandchild 2 months old. We arrived and we greeted by a very nice and friendly gentleman who showed us our rooms we unpacked. We wanted to rest before we went out again. We first were looking for the aircon remote but found there weren't one. My son then brought his one from his room and put ours on it wasn't a few minutes and all the power tripped in the whole Guesthouse. My husband went to ask the gentlemen as the owner wasn't on the premises what was wrong he informed us that we cannot use the aircon and that there is a fan in our room. We asked nicely if he can't move us to another room he said no he must phone the owner which he did, she said no there is no other rooms we must use the fan or go to another Guesthouse we said ok no its fine we'll stay but then she started of that it's not guaranteed in the booking that we will get an aircon in our room she became very offensive and rude on the phone told us that we are rude drunk and upsetting the other quests there weren't any. She said we must remove ourself from her premises and that she will press the panic button to call the armed response which she did they arrived and couldn't understand what was going on as we weren't drunk or rude or anything. She stil continued and said we must go and that I must cancel my booking which was paid in full for four night's in advanced. I called her on my phone and her husband answered and said she's not available she'll phone me back he then phoned and said remove yourself from my property or the security will.I was forced to cancel the booking without being refunded by the owner.
I hope that this will not happen to other guests, hence reason for our posts.

1 Geoff Smuts - 8 months ago

Booked in and it was 32 degrees. Put on the aircon, after 5 minutes the whole house electricity went out Health and Safety issue. Receptionist came to us and requested aircon not to be used as they have trouble with the unit. I asked to be moved to a other room. He called the owner, which is not saying nearby. Whow did I get a tongue lashing. You are not entitled to an aircon. She immediately told reception to call security to remove us. We already booked in and paid. All she says speak to the booking service. Suddenly we were drunk, racist and disturbing other guests. No guest were seen, it was 13h00 in South Africa, she was a thousand miles awayand could make thesecaccusations. Security tried to convince her we were not rude and very polite. Anyway long stories booking dot com cancelled without penalties, as she chucked us out. Watch for the reply, it going to become a novel as untrue stories is made up.

5 Vuyo Fokwana - 7 months ago

Staff are friendly, yhuuuu Amos he's always smiling when serving us
It's very safe
Very neat and clean
It's quite,
Liked our Sunflower room.

2 Siliki Mabina - 4 months ago

Breakfast was not included and I tried to arrange but the service was not there ????????????????

1 Raskeeten - 7 months ago

We called the number on the website with no answer and no visible sign indicating the exact premises in the street. Would have loved to stay but ???? from us.