Blue Lagoon Hotel

3 Valeske Kelly - 2 months ago

Although the hotel staff was highly professional, friendly and helpful, this place was not at all what I had expected. My room view was of a parking lot and the only view from the entire hotel is a limited lagoon view at the bar/restaurant area. Perhaps the photos on their website were taken many many years ago...
Rooms are very standard, bedding and pillows low quality. The website also displays a full scrumptious menu, however, during my stay, buffet was the only option. The buffet breakfast was very impressive.

4 Lesego - 2 months ago

Rooms are decent! Actually they are quite lovely.
Management u003d warm + listens to complaints and respond quite well
Food u003d (prepare to eat RICE everyday for lunch and supper TWICE a day...then same food for lunch gets ( leftovers) gets served for supper. A complete rip off for business people who are booked for bfast, lunch and supper)
Staff - great people overall
Conference facilities u003d great!

1 Onalenna Setlhalogile - a month ago

Firstly, the staff is not professional. The customer service is horrendous! The food came after such a long time, and it was not even worth the wait! I'd suggest the restaurant make an effort in providing further training for their staff. The only thing I enjoyed was the view!

1 Alida Raal - 3 months ago

This was my first and last stay at this hotel. It is a very noisy place. Drunk patrons are partying and fighting in the rooms till the early hours of the morning. Management said they are aware of the problem but does nothing, neither does security. The food is good but the staff does not clear the tables once you finished a course, leaving your table with dirty dishes while you try and have another course. Loud patrons in the dining room make it impossible to have a conversation with the people at your table. Drunk patrons messes food on the floor and the staff just leaves it like that. Looks a real mess! It is such a shame...

3 Farieda Abrahams - 3 days ago

When I arrived at Blue Lagoon, the loud music from the bar was quite uncomfortable, difficult to hear the receptionist. The receptionist did not inform me of WiFi, breakfast times or where breakfast will be.
The general outlook of the receptionist was not friendly and he seemed irritated/ agitated.
I got to my room and discovered that there were no towels and the phone was not working.
The phone was sorted out, towels were supplied.
I went for dinner at Highlander, no assistance or welcome at the door, a few ladies were standing at the left side of the restaurant entrance without looking up to attend to us.. we spent a few minutes wondering around before sitting, still the music was extremely loud.
We were given menu's but didn't feel the need to stay.

3 Indiphile Makamba - a month ago

The hotel is fine. I did not check in. I was just at the bar and the restaurant. The food is nice. Great variety of food. Nice views. Chilled night vibes

5 Dr Steelhead - a month ago

Beautiful, safe location. The rooms were clean and tasteful. Restaurant on site was well staffed and provided a delicious, well-prepared product. Access to a beautiful beach provided.