Ignite Fitness Walmer

3 Caleb Seton-Smith - 2 months ago

Awesome gym, great equipment and lighting. Definitely one of the best gyms in Port Elizabeth! However some staff are very unfriendly and rude, one in particular swearing at gym members and having a terrible attitude if I forget my card and need to be let in. Other than that there are no vices????

1 Nathan Seton-Smith - 2 months ago

Great gym, excellent equipment, but the staff experience just isn’t there. Most of the staff encounters, who are and should be the faces and representatives of the business, have often been very unpleasant. They often seem moody, inhospitable and unhelpful. There have been occasions where staff have given attitude to myself or and/or a number of other fellow members, and it’s plain unprofessional and deeply off putting. No one wants to walk into an environment and be made to feel unwelcome.
Upper management needs to crack down on this issue and offer some type of training to teach their staff how to interact with customers .

1 kobus hugo - 3 months ago

Friendly staff, this is where the positives end. If you want to train at a facility where the air-conditioning almost never works, the machines are maintained poorly and the franchise is to cheap to ha e a generator or pay for access to the abundance of solar energy available on the roof of the shopping centre this is the place for you.

They expect members to drive to their Newton Park facility during loadshedding, or they simply close the club early forcing you to do so.

There are machines that have been broken since June 2021, and the fountains were offline for some time as well.

The main draw to these clubs are the membership fees being reasonable but it seems that they put this to use elsewhere instead of upgrading, repairing and maintaining the equipment.

I use this gym because of the location being close to home and I dislike Virgin Active in general with the massive membership being unreasonable in my opinion.

This purely serves as a warning to new members, keep your expectations low as this club does nothing but disappoint.

2 Charlize De Lange - 2 months ago

The accounts department is an absolute joke. Billing me the wrong amounts and nothing gets rectified even after calling and emailing. I have no issue with the gym facilities or the staff but the accounts department needs a serious change in leadership and the way they do things.

1 The Boy - 2 months ago

Changing the rating to 1 star.

How as a gym in South Africa is it possible not to have a solution for loadshedding - no generator, no inverter just darkness.
So if there is loadshedding in the evening then you can forget training as the gym has to close due to it being too dark to train.

Many features of a commercial gym are missing here in Walmer - AC only working upstairs, Wi-Fi unavailable and these issues have been persevering for a month now, no communication on when these issues will be resolved - these issues and the issues with machines and equipment either being damaged, in short supply or just simply “out of order” is a major inconvenience and is why this is a 2 star review - hoping management will sort these issues out swiftly.

1 kue katsz - 5 months ago

It is a very nice facility with very good machines to work with but service is not nice issue are not resolved in time and if they say we will call they never do, not a place to recommend I hope they change their way it isn't nice.

5 Operative Hire - a year ago

Very modern and clean. When I did train here I found the staff to be friendly and welcoming. Enjoyed my experience at this gym.