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Sajidah Goolam -
2 months ago
So yesterday I took my daughter to pick up her I. D card at the Fnb branch. I had done an online appointment for her. When she went for her biometrics, we were happy for the good service. I took my nephew with as we were struggling to make an online appointment for him as the system kept stalling and shutting down. There was another pregnant employee at the front desk who just told the previous customer struggling with online banking that she would only beable to assist with appointments. The home affairs clearly state that they can make appointments as well. This employee was clearly not willing to help me. We went thereafter to milky lane and once again the waitress was so rude. We had ordered waffles, we wanted to order something to drink as well. So after trying to get the waitress attention, I sent my 16 yr old daughter to ask her to add 2 more of the sprite (not sure now what it was called) she just stared at my daughter and said nothing. We wasn't even sure if she was going to bring it. After about 10 min, she eventually brought it. It was like we asked her to do something that was not her job or asked her to pay for our order. How terrible. It's sad to see that in south africa, the service has gotten so bad. Employees should be grateful to have a job. They shouldn't make customers feel awkward. Maybe it's because I was indian or because I had a veil. We are a rainbow nation. What a beautiful country we have with different cultural diversity. Yet the customer is made to feel like we don't belong here. And I'm a South African citizen, born here and lived all my life here. Is apartheid still alive in this country? This is not a complain against the mall but just my experience which I had to share...