Khayalami Hotel - Mbombela

2 Sakhile Lushaba - 4 months ago

Rooms were okay, the service was just poor the place doesn't accommodate people with disabilities more especially those who are wheelchair bound and we had to fight to get assistance which we ended up not getting and had to change hotels. They are unable to serve a large group of people and they must improve on that one because we stood for close to an hour on the Que waiting for food and they were just so slow even on preparing the food because some people couldn't get enough food as they were taking too much time preparing or bringing it to the dining hall. Their staff must learn to communicate with people and show a friendly face and not frown at guests, when we are not happy with their service we are bound to be angry and demand better service, theirs is to make sure that they deliver on that one and not be angry because they are being called out for their incompetence.

2 Phindy Thabi - 2 weeks ago

We were there for a workshop, first day was fine but from second day the service deteriorated. They did not prepare enough food for all of us, we would stand in a que for a while waiting for them to make another salad or grate cheese etc. They were short staffed, only two people on the serving station to help 200 other people is wild! They did not have enough plates and cutlery so we had to wait for others to finish eating then they take and wash. The drinks were always hot, the small pies and samosas we had during tea time were always cold and dry. WIFI does not always connect.

1 Prosperity Tea - a month ago

The infrastructure is stunning. You need to improve on courtesy for your guests from a friendly welcome at the reception, attending to requests...iron and ironing boards are never available and guests are expected to go collect and bring back. The staff is at the reception are always on a defensive mode and they can be rude...Hanging up a call while the conversation is on. Food has always been enough during my stay. Improve on your hygienic standards in the rooms and noise control from some guest. Friday the 16th was horrible.

3 Real Lookx - a month ago

This one is much better than the one in Ermelo though…
The rooms are super nice, dining areas, chilling areas as well as other services, except for the ones below

*The WI-FI is bad
*The dstv has no channels , if there are it’s only 2 channels and their quality sucks too but the tv is modern, its confusing actually.

5 Nthabi Mfetane - 4 months ago

The ladies and I mean all of them from reception to the kitchen have the most beautiful service, always wearing smiles on their faces.

It is worth visiting and tryst me, you will enjoy your stay.

5 Charles Murray - 6 months ago

Khayalami Hotel in Nelspruit has the cleanest rooms, best location and both food and staff are fantastic. My family and I stayed over for 2 nights without any problems.
Guest satisfaction is excellent

Thank you All involved in our stay.

1 Nombuso Ngubane - 9 months ago

We had to wait 30 minutes to check in as the room was not ready at 15:30. Manager is awesome ???? always very helpful. We booked a self catering room but there were No utensils, only 2 tea cups, no drinking glasses, no cereal bowls. The TV we could not even watch SABC channels. The ants were all over our bed we had to spray with doom before we can sleep. Very disappointed for a 3 star.