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Barry Badenhorst -
3 months ago
Hate having to write a bad review, but seriously Horrible experience - Keep in mind this is supposed to be a "boutique lodge"
As someone who travels weekly, we set off to find a new spot near Pretoria.
Aesthetically, the place is not bad and there are some nice features.
As for everything else, well..
It was freezing, my aircon in the room didn't work, the electric blanket (Great feature) didn't work and the control switch was like melted and left there.
Every time you need to get into the main building, they lock door and you stand outside and wait. Pop out to the room and get locked out again. Ask for the wifi code at breakfast and they rudely send you on a walk back to your room to go find the password. The staff, who are 5m away from you shouting at each other while you're trying to have a cup of coffee and eat breakfast, refuse to touch anything, like your plate, or bring you a tea/coffee.
Not wanting to fight, we simply asked for a refund the next morning for the following night's stay, with the added inconvenience of now trying to find other accommodation. It took us about an hour to get the owner's contact details and then the owner just flat out refuses to even consider a refund.
Just not worth it. Stay away.