RocoMamas Melrose Arch - Halaal

2 Drive Desert Dawn - 7 months ago

A bar staff in Marriott hotel recommended RocoMamas when I had craving for ribs but the main restaurant which serves ribs was closed due to COVID19.
Food ordered :
1. Beef ribs in Old school BBQ —— 4/5
: flame-grilled ribs, abundant sauce, yummy
2. Buffalo wings in Hot sauce ——- 1/5
: over-cooked wings, tasteless sauce(bad combination)
3. Fries (mistakenly ordered by the manager)——- 1/5
: Staff didn’t rectify their mistake and charged me for the item I hadn’t ordered. As the restaurant manager was processing credit card payment, he said, “I didn’t check your order properly, did I? Sorry. “ Instead of offering a solution like taking it off from my bill, he handed over a receipt to me saying “Enjoy your meal! Bye.”
Poor customer service is inexcusable.

Will I go back to RocoMamas?
: Most definitely NOT. Food quality are average. The way the manager handled the issue was arrogant, inattentive and irresponsible.

5 Sonia Baig - 3 weeks ago

Super yum !!! Loved everything was so so so good. The wings very delicious. Excellent shakes. Highly recommended.

5 nadine petersen - 11 months ago

Delicious Food, Friendly staff. It was abit chilly tonight so the heaters were perfect!
Our waitress was so sweet, always smiling. Really great service

5 Neren Rau - 5 months ago

A Warm Welcome and incredibly good food from Vincent, Catherine and Team. Catherine and Vincent were continually attentive to our needs and made our casual dining experience memorable.

4 Zakiya Safi - a month ago

Good food but service is a bit slow.

2 Adil Küçük - a month ago

The bathroom is disgustingly dirty. Really off-putting. Food is a mixed bag. Normally the burgers are pretty good. The ice-cream on the waffle was icy and tastes stale.

5 Ali - 3 months ago

Great place for a burger. They made a unique veggie burger.