Royal Palm Hotel & Apartments by BON Hotels

4 Siyasanga Jabane - 3 days ago

Really cool, in a nice place if you're an out going person.
Rooms are fairly well set up, comfortable bed reminded me that I need a new bed.
Also cool little area to work, if you're away on business.
Wifi sucks, even VIP network
Breakfast wide variety of meals.

4 Rakshen Naidoo - a month ago

Lovely room, which exceeded our expectations. Great location for all types of travellers. Hotel could improve on parking signage and direction signage in and out of the hotel that will help guests navigate the hotel better. Staff were efficient and friendly.

2 Striped Leopard - 3 months ago

A once very good hotel is now tired, dated and dirty!! Maintenance is non existent with numerous issues in all rooms used as well as public spaces. The list of maintenance and general cleanliness issues is too long to include. Breakfast was possibly the worst I have had in years.

5 Neliswa Ncube - 4 weeks ago

Love love love my room! It’s my second time here u0026 the service is always great. The rooms are clean and spacious and it’s great value for money. You will not be disappointed.

4 Desigan Kistan - 3 weeks ago

Park tickets an issue. Machine didn't work.

Rowdy constant noise from air-conditioning System. Very interrupted sleep.

The size of the room and staff were great .

1 Jitesh Singh - a month ago

The service delivery and reservations teams customer service is something to be desired

I booked a reservation, paid upfront for a specific room and was in contact with Jessy who confirmed everything was in order

Go to the hotel and my confirmed reservation already paid for was changed, I was given another room with a faulty aircon and falling apart furniture

Upon my discussions with the desk reservation team they stated they will discuss it with Jessy and come back to me, the rooms already allocated to someone else

Definitely not compassionate or a customer centric

Looks like I will be changing my hotel or choice, customer service is clearly not what it used to be

4 Noor Bray - 6 months ago

Overnight business stay. Clean n spacious rooms. Aircon helped alot survive the humidity despite load shedding. Staff needs to be a little more customer centric n enthusiastic. That was the only downside of my experience. Would reuse them as the hotel was great.