Petmasters Boksburg

1 Johan Breedt - 3 months ago

NOT HAPPY ClIENT. I Purchased a parrot cage August 2021, rusted within 2-3 months.Cage replaced early this year and again started rusting, contacted them and got reply that they will contact same supplier that supplies them with these cages, heard nothing. I was told I am the only client that complained. I believe cages are poor quality. Have parrot over 20 years, first time that I have major problem with a cage ????????
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10 June 2021

Thank you for your reply.

I cannot bring the cage in, I have a small vehicle and cannot transport the cage. The last time I paid R150 for the delivery which I am not prepared to do again.

Please make a suggestion as it is
costing me money to transport the cage as a result of poor quality, I believe the supplier should be billed for this.

I only have the one cage and the parrot is in the cage.

4 Ellen Prinsloo - 4 months ago

Great pet shop. A big fan of the Groom Room and the absolute treat our pups receive when coming in. We get to have a coffee or a bit to eat while waiting at the amazing coffee shop and just all round a one stop shop. I wish the dog food section was just a bit expanded as we struggle to find the small bags of food there however we buy our parrot food when the pups get their grooming.
Really a great store

4 Ruan Jacobs - a month ago

Nice place with a nice layout. Only problem I find is there is not enough staff to assist in the shop. I walked around for about 20 minutes looking for someone to assist me before I almost left when the security got hold of someone. The only other person that I saw was being held up the whole time by one customer. If they add staff to help on the floor then it would be a lot better

1 Taneel Vandayar - 4 months ago

I had a very disappointing experience today at the grooming parlour. I made an appointment on Thursday for Friday at 12pm for both my dogs. I arrived before 12pm and brought my dogs in and they said they would take 2 hours to complete the job. After waiting in my car for 2 and half hours, I went in only to find that they had only just begun grooming one of my dogs. So I then asked my father to come pick up my dogs as I had a few errands to run.
My dogs had only finished their grooming at 6pm. Even though I had made an appointment, the groomers seemed to take their own time grooming my dogs and proceeded to groom other dogs before grooming mine. Yet when I called them on Thursday, they said they had no other appointments besides the one I was about to make.
And not only did they take extremely long to groom my dog, they also made a deep cut on my dogs ear and then told my father he can come for a free grooming on his next visit. And should my dogs ear get infected; who exactly would be liable for vet bills?
I will not be coming to groom my dogs here again and anyone else should be extremely cautious when bringing their dogs here. This was my first and last visit.
I will be calling in tomorrow morning to speak to the manager regarding this situation. It is deeply disappointing to put your trust in someone to take care of your babies and for them to completely betray it. I would have thought that this place would take the utmost care for animals and it’s just concerning to think about how they treat the animals they keep instore.
Absolutely disgusting customer service and animal care.

1 Susan van Zyl - a month ago

I was disappointed with the grooming parlour. I booked a luxury grooming (wash, dry, hair trimming and nail clipping) for my 3 Border Collies on Sunday. When I arrived I waited for 5 minutes at the reception desk before someone called the service person from his office. I was sceptical when I was told that it would take 1 hour per dog and the other 2 must wait in a cage. I was not informed up front that you only have facilities to groom one dog at a time. Secondly, there was only one person grooming. How would you clip my large breed dog (your classification) with only one person? Then I realised there was another dog in the cage and it has been there for an hour without anyone attending to him! His owner arrived the same time as me and was just as upset as me. I took my dogs and left. I will not be returning.

5 Sharon Viljoen Smith - 2 months ago

First time I have been here. Nicely laid out shop. Lots of products to choose from. Reasonable prices and helpful staff.

1 Lindie Van der merwe - a month ago

Im really unhappy with pet masters. They had a night market last night and heard they had specials so we whent there to buy some fishes which we dont normally buy by them.
While (Damian) think its his name took photos of the prices i showed him the baby plecos cost is R65 the whole discription shows plecos got to the till paid got home just to see that they charged us R110 for each pleco which is day light robbery. And we could not go back because i have a newborn baby. Will definitely not buy there ever again