Cape Royale Luxury Suites

2 Heidy Herman - 5 months ago

Visited the Spa. Staff not very welcoming at reception. The therapists were not that bad, massage was great. The room was a bit cold. There was only one gown even though we were a couple. Definitely won't be coming back!

1 Gillian Rightford - 4 months ago

Young adult kids bought a deal here with Wikideals and were so disappointed at what they thought would be a beautiful meal experience. Half of the advertised meal was unavailable. Rest of the food quality very, very poor. Ambience even worse. What is this establishment even trying to do? Hope tourists to Cape Town don’t waste time here when there are so many exceptional restaurants and hotels.

5 Chantel Daniels - 4 months ago

The Cape Royal Luxury suites hosted a Mother's day breakfast for 60 beautiful ladies yesterday. The managers of the Cape Royale were waiting outside as the ladies arrived to welcome them. The feedback from the ladies were that the breakfast was amaaaazing and the staff that served them were phenomenal. Thank YOU Cape Royal Luxury suites for a job well done and providing top class service! Well done and thank you sooo much!

1 Tamrin Lee Rhyneveldt - 4 months ago

Honestly I am not rating the hotel itself, but the CASUARINA WELLNESS Centre that is inside of the hotel and associates itself with the hotel on Wikideals is gawd AWFUL and DISGUSTING!!!!!

You ought to check it out and remove yourself from all associations with that enterprise.

One is more prone to getting food poisoning from their food at their so called restaurant. Also the massage parlour is horrendous.

NOT A NICE EXPERIENCE AT ALL.

From the massage parlour to the restaurant, it was an absolute awful experience.

The restaurant looks like a small dancing room they converted into a dining space by just adding chairs and tables. Not that the interior bothered me that much, but the food? DISGUSTING!

My salad tasted like it was drowned in oil. The wings was burnt to a point where all you tasted was the burn. The calamari was just awful.
And to top it off, we waited a whole 2.5 hours for our mains before deciding to get up and leave. To be honest, why we even stayed that long is beyond me. Should have gotten up the moment it took them 30min to bring me my drink, and 1.5 hours to bring me my starter.

When we got up and left before receiving our mains, the couple behind us whispered, they already paid for it might as well wait. LOL!!
You might have time to waste sweety but I DONT. I’d rather lose my money than lose my time being stuck in a place that is horrendous.

I would not recommend anyone to this Casuarina wellness centre. The service is disgusting along with the food.

1 Deon Ensink - 3 weeks ago

This hotel/spa doesn't answer their phones. Not sure if they are "not in the mood" to work, but I've been struggling for 4 days now to get hold of them. This is suppose to be 5 star hotel but you don't get any service.

2 Firdause Abrahams - a month ago

Went for ĺunch at Cape Royal..was disappointed...the chefs platter...taco was mediocre...no sour cream, no cheese..only steak and lettuce..not even Mayo, no garlic ciabatta...got 1 slice of a French loaf with garlic butter...really lacked color and flavour, the steak bun was good...also ordered the waffle..I mean where on earth did they get that waffle??..felt like I was eating tasteless piece of sponge that you use to fill a mattress.. really bad...chocolate fondant was good...def areas of improvement required

1 Tarryn Felix - 6 months ago

I went for a Spa treatment today and a 3 course meal with my husband, the spa treatment was really good and the lady at reception was very friendly, we enjoyed the massage but what ruined our experience was the restaurant, as we arrived at the restaurant we heard the one waiters swearing because of a misunderstanding with one of the customers. We eventually placed our drinks order, with our starter, main and dessert choices. We got the starters which tasted nice. One other waiter was then preparing our desserts in the kitchen opposite from where we sat and I heard as he heated the chocolate fondant in the microwave. We then got our desserts before we had our mains and were told it's because we are going to wait long for our mains. We said okay and I ate my dessert, the ice cream tasted like ice splinters and could even taste my dessert was heated in the microwave. We got our mains and which was supposed to be a sirloin steak tasted like a piece of top side beef. The service from both waiters were horrible, they were unfriendly and rushed us to get done as the restaurant was busy. We definitely did not have a 5 star experience and will not be back again.