De Molen Guesthouse

3 Graham Lindsay - 4 months ago

The cottage we had had no parking on top of a very steep hill!.We had to park at the bottom and carry our luggage with no porters to assist.
The cottage feels like it needs a good lick of paint.All decor seems very dated.Kitchen was very cramped and the TV was of such poor quality we rather watched something on our laptops.
The manager responded quickly to replacing the one cup bodum( 2 room cottage!) and broken light and inoperable TV.
The location was however nice and we enjoyed pleasant views of the valley.

1 Bianca de Beer - 3 months ago

I have not stayed here. I have however contacted the owner regarding accommodation. I 1st said that I will be getting married and I would like to book a larger room for myself the night before the wedding and the day of my wedding. Obviously if I'm staying there I will be getting ready for my big day on the day of my wedding. The owner continues to tell me he can't guarantee that my makeup artist will be allowed in or the photographer while I'm getting ready. Obviously I'm going to need my makeup artist to get ready and the photographer to spend a hour taking photos of me getting ready. That's generally how weddings work or what brides want for their big day. So I am not to sure how the owner won't allow for these 2 people to join me in my room for a few hours while getting ready. I mean they are not staying there.
So I am just very very disappointed with the lack of customer service provided by this establishment and the owner. The owner is very unpleasant to speak to also. I'm glad I won't be booking their establishment for a very important day in my life.

Suggestion from a customer. Be nicer to potential customers. And from the reviews it seems like this is not the only complaint made.

1 Seton Fisher - a month ago

Where to begin. . .this was without a doubt the worst hospitality experience I've ever had. To say it was shocking is an understatement.

In a nutshell - we booked a self-catering stay for 2 for my birthday weekend, using a Wikideals voucher that was gifted to us. When we arrived, we were given a room with no self-catering facilities. I had prepared for self-catering and packed meat and perishables. Realising we were given the wrong room, I called the housekeeper and notified her of the issue. She said I would have to speak to reservations the next day. I said no problem, but can I please store my food in a fridge so that it doesn't go bad - she assisted us with this.

The next day, a note with a reservations number was slid under my desk. I called the number and explained the problem. Later, the person on the phone came to speak to me and insisted that they had notified me via email that they only had a room available. I showed her all emails exchanged and there was NO mention of only a room being available. She said she will send me a WhatsApp message showing me this alleged email - it is 2 days later and I am still waiting. I am always for compromise and then asked if I can use the public braai facilities mentioned in their guestbook - she said no and did not give a reason, even after I told her that the guestbook says that this facility is available - it was just a "No". I asked if I could use the kitchen, she said no, it would be weird and other guests may want to do the same - basically an "I don't want to help you and I don't care about your problems" attitude.

My husband and I packed up and left, not bothering to stay the second night.

4 Harald Schmidtke - a month ago

Enjoyed a weekend stay. Only one mishap, one evening there was no more hot water to shower. Probably due to shared geyser with the neighboring rooms.

2 Bradleigh Jagunath - 9 months ago

The views and serenity at De Molen Guesthouse was really amazing. However the overall experience wasn't so great. There were days when the rooms were not even cleaned, doors were left opened, no towels in the rooms and some days were it was cleaned but not properly. The shower door in Room 6 was absolutely terrible, I had to bang it every time when having a shower as it wouldn't close normally otherwise, the water pressure was also quite bad, from being hot it will quickly turn to cold all of a sudden. When you come back to your hotel after a long day, you just want to relax and unwind, not come back to an untidy and uncleaned room. The place is beautiful with amazing views, but there could be some upgrades that could be done to the place itself.

1 Lucile Thomas - 9 months ago

Somerset West has the best views and scenery which can be viewed at De Molen. However our stay was rather an unpleasant one. The family loft which was allocated to my family is very unsafe for a 7 year old. the gate to top was broken. there is a plank that one could hit their head when coming down. when i complained and wanted a full refund, Maaike and her team were kind enough to sort out another unit for us. We had 10 guests staying at De Molen and each one had a bad experience. If it was not dirty cups left in the room then it was a room next to the laundry room which the noise level was unacceptable. Unit 15 the shower was the most terrible shower i have ever seen. it flooded the bathroom everyday.

4 J Botha - 3 months ago

Good experience, nice out of the way but still close to everything. Beautiful views