Domino's Pizza Blue Downs (Closed)

1 Leigh-Ann Roodt - 3 years ago

I had the worst experience in all my years of ordering meals online.
I placed an order via the website at 19h21. According to the tracker on the app the driver had left the store at 19h50. I then called the store number (twice) to inquire on the delivery(by this time it was nearly 20h20) and on both occasions I had ended up at a call centre in Jhb. They weren't very helpful as their options are limited to assist with orders.
When I checked the app again, it showed that my pizza was delivered, yet I had still not received anything.
At 21h40 the driver finally arrived with my order, which by then, I had already given up on. The driver informed me that it could not be helped and that he was the only driver working. I asked him why the shop doesn't phone and inform their customers when there is a problem, and he said I should take it up with the manager.
Needless to say, I refused to take the pizza and sent him on his way.

I am completely disgusted with the way they handle their business, there is little or no customer service at all. They have to do a serious overhaul of their management or have better staff training implemented.

1 Dellarees Adams - 3 years ago

Love your pizza. Blue downs store is lovely. But delivery is becoming an awful long wait lately. Tonight I received an sms at 20h56 that my pizza has left the store. Its now 21h42 and I am still waiting.So I called at 21h56 got put on hold for 2 minutes and was told there is no answer at the store which was obviously closed by then. And still have no info regarding what happened to my order. Very unhappy customer.

1 malcolm dasilva - 3 years ago

Very bad!!Delivery service was ok.but the quality of Domino's pizza is of the poorist i have ever tasted,you can only tast the bass the toping is of almost 0% .The quality does not come close to debonairs or panaroti's. I would advice them to do a servey with there customers, and ask there customers what demino''s pizza can do to improve the tast and presentation of there pizza.

2 mercia bosman - 6 years ago

I bough Merciat 2 lage pizzas last night, but I was so disappointed, as you could hardly see the filling on the pizzas. I think it was a total waist of money, time and not quality for your money.

I think you guys can do much better to improve your products in order to render a quality service to the Blue Downs community.

Regards

5 Kd Stevens - 3 years ago

Great service fantastic products ????their system is very efficient tells you when ur pizza is going in oven how many minutes when it's ready they go the extra mike????????????

1 rozelle Hartneck - 3 years ago

So I ordered online and the add said if you order two or more pizza's you pay R64.90 which made it R129.80 for the two. Instead I payed R171.80. When I asked the teller she told me that it's not her fault I didn't order it right so whose fault is it?

4 Curtis Isaacs - 3 years ago

Service is very nice!!! Staff really friendly..me and my friends buy pizza's atleast 2times a week here....and I almost forgot the best part the pizza's DELICIOUS!¡!!!