Mediclinic Constantiaberg Hospital

1 Storm Grainger - 4 months ago

Monday 16 May 2022. The most appalling patient care I have ever experienced. My 34 year old daughter suffering from severe nausea and dehydration since the previous night. She needed a drip with anti nausea and electrolytes. Already compromised because she had Covid 2 weeks before. There were 3 other patients in the emergency room. The nurse who interviewed her told me to wait outside and then gave zero feedback to either of us. My daughter was told to go back to the waiting area expecting to be examined by a doctor shortly. A receptionist took down details for admission and we proceeded to sit for over an hour. Eventually we decided to go elsewhere.

I wish we had looked at some of these reviews before going there. Would never go back

1 Fawzya Hirji - 4 months ago

Billing u0026 patient confidentiality from accounts is an absolute joke. Upon booking surgery, MC provide an overly ambitious estimate, thousands of rands above the actual cost. Patients are forced to pay prior to being admitted. No problem!

1. Now what if your estimate was high and your procedure didn’t cost that much?
You can consider that an unwilling donation to the facility. No you do not get a building named after you. They get to keep your money and you fill out a refund form.

2. What if you paid cash and would like money back in kind same day?
No, the second you pay cash there is a direct bat channel to beam your money at 6 am to the bank for services not yet rendered (says the customer services man in the extra small suit).

Thats right - you pay them, they deposit your money instantaneously for services not yet rendered and don’t refund you if they over estimated.

Did i mention that all of my private hospitalization info was sent to someone else in my organization and they had to forward it to me?

No apologies from the hospital. Just everyday shenanigans!

I do hope South Africa develops a better standard for “private hospitals”

1 Heidi Horrell - a month ago

Severely understaffed. Went in for an emergency on Friday night that just required stitches, and sat waiting for someone to attend to me for 4 hours. The doctor was amazing, but it was clear that she was overworked and there were not enough doctors to help. Today (Monday), I had to go back for a follow up just to have a dressing change, for which I had an appointment made for 10:30am. Waited for an hour and half before telling them I had to leave, and the next appointment could only be made for Thursday. To have a plaster changed. Only one doctor on duty, and the waiting room was full of people.

I myself am in the medical field, and I understand that you can’t plan for the day and what is going to come in, but to have only one doctor on duty at a well-respected facility is ridiculous. I eventually left and told them that I would look after the wound myself. I cannot wait until Thursday to have a plaster changed. Very unsatisfied with the communication and lack of staff.

5 Janet Fergus - 6 months ago

My husband had severe discomfort due to urine retention. The medical staff were friendly and helped him immediately. The sister was very professional. The clinic was clean and well organised. The Dr was very helpful and assisted in getting him the treatment he needed.

5 Dani Engelbrecht - 5 months ago

My daughter (9.5 months old) was admitted for 24hours for an EEG. Ever since we stepped foot in the hospital we received nothing but kindness, love and friendly faces. Thank you Nurse Agnes and Phumezo and every other nurse and staff member from the Neuroscience Ward for putting smiles on my girl's face and taking such good care of us.

5 Abigayil Luyt - 2 weeks ago

Amazing experience! Nurses were so lovely and very helpful. Admin was sorted and my surgery was so easy. By far the best service I've had in hospital.

5 Rofhiwa Nthangeni - 2 months ago

Got the best care here. One of the things that really impressed me were how friendly and efficient the staff were. I also want to thank Dr Van der Schyff who assisted with making sure I got taken care of when admitted. The hospital has free parking ( which is rare for a private hospital). The hospital is very clean and welcoming and offers a range of services.