Radisson RED V&A Waterfront, Cape Town

5 Jacky Donovan - 5 months ago

Absolutely brilliant from start to finish. The staff are all young and incredibly helpful, cheerful and enthusiastic. I've been travelling almost constantly for u003e6 years and have stayed in hundreds of hotels in that time, and the staff here were the best. Every single member of staff - reception, restaurant, girls cleaning the rooms - greeted me with great enthusiasm. Breakfast was good. Nice buffet plus cooked items. WiFi worked throughout. The view of Table Mountain was amazing! I'd happily stay here again if ever I return to Cape Town.

3 D Sherlock - 4 months ago

This is a nice hotel, rooms and common areas are styled with a fun and playful aesthetic. We stayed here for 3 days, and actually picked this hotel above others (and payed more) because of the amazing pool area upstairs. We were quite disappointed that we were not able to spend any time around the pool during our stay despite heading up there several times - it was completely full the whole time, not a single spare chair or bed. It seemed that lots of people from outside the hotel (non-guest) were walking into the hotel and getting the elevator up to the roof to use the pool, and nobody checking. Not sure if they have a guests only policy or not, but I don't think it's fair on paying guests that they can't use one of the main selling points of the hotel. If we had known then we would have stayed somewhere else for half the price.

5 Liza de Koning - 3 weeks ago

Loved every moment!! Studios are modern and clean with a great view, staff is friendly, full of energy and extremely attentive and helpful, food is great, and location is perfect.
Parking is a bit expensive (it is the Waterfront).
There are Nespresso coffee machines and a variety of teas in the room, but only small take-away cups. I would've preferred a proper mug / cup.

1 Wendi Cross - 4 months ago

We were seated in the restaurant which was quite empty. The server was pleasant and took our orders- salad and a wrap. There were at least 6 servers in sight for about 30 min. as we waited and waited. Finally asked if our food was coming. Told orders in before ours. Really? whose? Terrible kitchen service and table too. Avoid this eatery

3 Ben - 2 months ago

If you’re looking for a beautiful, well designed hotel with a hip vibe and great mountains view, this is the place for you. The hotel places much attention to the aesthetic and even employs younger staff to keep the vibe young and funky. Their food is honestly 10/10 which is not common in many hotels

The bad about this hotel (as you can tell from previous negative reviews) is the service. Some of the staff members are quite snubbish and act like they’re just there to complete their shift and leave. I have a few instances of poor service but I’ll just mention two;

1. I approached the reception to inquire for some info and there were about 5 staff members there who were chatting among each other and laughing. They ignored me for a good 20 seconds as I stood there while they chatted away (I could tell they knew I was standing there) until another member of staff that wasn’t part of their conversation came to assist. That left a very bad taste in my mouth as most hotels try to treat their guests with as much courtesy and attention as possible

2. The second instance is when I ordered room service and I preferred to go collect it myself from the restaurant. I ordered a meal and a drink but realized I couldn’t carry the food + drink and be able to press buttons on the elevator or open my room door cause my hands were full. I requested one of the staff to help me carry my food to the room and her facial expressions showed that she would rather be doing anything else than assisting me. She accepted but when we got to the elevator, she asked me if she can hand me back my drink and go back to her station (we hadn’t even started going up to the rooms). How was i going to open my room door with both hands full? She obliged and took me to my room but rather reluctantly.

- There were some great servers in the hotel who really gave the service you expect (and even better) but these seemed to be the minority of them. I noticed the younger servers could be a little snubbish and unbothered, sometimes you wonder if they are properly trained.

4 Chris Venemore - 4 months ago

Had a great 5 days at this hotel, we had a family room with the bunk beds. Great location to explore the Vu0026A waterfront area, only issue I had was a dodgy burger at the roof top bar, which put me down for a day.

4 Shahar Gabay - a month ago

Overall it’s a great hotel and the service is great. I gave it 4 instead of 5 only because it was pricey when compared to other hotels. The breakfast was also good.