User Reviews

4 Sean Conrad - 3 years ago

Cappuccinos has become a favourite for breakfast on Saturdays when out doing shopping. The service is great and the seating areas alow for different likes. The food is great and served as per your request. I would recommend Cappuccinos to family and friends

5 Justin Van Rayner - 3 years ago

Great food. Great specials. Great staff. Great service ????

2 JP Benadé - 4 years ago

When you arrive, you are expected to wait to be seated... This wouldn't be a problem if someone was there to attend to you. After being seated at a dirty table and promised to have it cleaned, prepare yourself to ask another waiter / waitress to clean the table and take your drinks order (30min later). Food order was taken and delivered in a timely manner but the quality is debatable.

I've had breakfast here in the past with exceptional service and quality. I would not recommend Cappuccinos for lunch.

2 steven milton - 4 years ago

Service was slow. So hard to get waitress’s attention even though we sat right opposite the barista bar. Food was tasty but well short of the menu pics. My pizza had one small piece of salami per slice. Empty plates for about 15min before we found our waitress (wasn’t even on the floor). It’s a pity because the restaurant look and feel really appealed to us. Didn’t even try the coffee as we figured it would be cold by the time we got it! So much potential there but service really needs improvement.

1 Tricia Sutherland - 4 years ago

Restaurant was empty when we arrived. We’ve been before for breakfasts u0026 dinner with good service, good food u0026 vibe.
Yesterday we arrived at 4pm - a waitress brought us menus but didn’t return, so after 20mins - we flagged down the barista/barman who sent us the manageress who said our waitress is busy in the back u0026 she’d pass our order onto her. 40 mins later I had to wave my arms in the air to get attention because all the waitresses including the manageress all stroll around not making eye contact and I finally asked for our food - a very friendly waitress who’d been folding pizza boxes brought our food immediately. My flame-grilled lemon u0026 herb chicken was cold obviously food just sat there waiting to be collected.
This restaurant is huge with a fabulous menu u0026 perfectly positioned. So it’s a real pity the staff are not better trained to serve properly. Customers should not be looking for service u0026 we had to ask for the bill after our plates stood empty for 20 mins. Lucky my dinner guest was chatty so I wasn’t too embarrassed. Then as we about to leave - on comes the music. Seems we arrived when everyone was taking their afternoon nap. This restaurant should be a goldmine - I suggest the owners inject some energy u0026 urgent training into this place - 3 other tables arrived in the time we were there u0026 I noticed they didn’t get much attention either. It’s such a pity.

1 Bertus SMT - 3 years ago

I read about people saying the service is slow and the drinks not at correct temperature..
Being in the area I went to check it out myself.
The complaints are correct..

I did not bother to complain to a manager, because I did not see any.

We were given 1 serviette for 3 people.
I had to ask for more.
Our hot drinks stood on a counter 2 meter away for 5 minnutes, before it was picked up by the server.

Quite a few times I notices that the servers were all jamming up at the door, flocking potential customers.

I asked soft eggs, guess what.. they were hard.

We were served over the wood wall and not from the table entry side.

Our booth was next to the drinks section..the servers were talking so loud, could not communicate with my spouse.

In general the personnel looked tired and were just slow..very slow..2 fruit juices ordered at end an were informed after 6 minuter that the Mango juice was finished...changed order to any juice..waited an aditional 5 minutes..

I will not go to the Cuppuccinos in Gardenroute mall ever again..

Right on my last sip, I sucked a piece of glass up in the straw..told the server and was told.."Regtig? ek is baie jammer meneer"... Realy? I am verry sorry sir..

1 Sigrid van Rooyen - 3 years ago

Food is very good. However there is a constant smell of smoke from I think their pizza oven which makes this place very unhealthy to eat. After a while sitting you need to leave as chest starts to close. This is a total place not to visit if you have any issues with breathing or children.

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