Planet Fitness Bedfordview

2 Christina Rhodes - 3 weeks ago

I am writing this email as a new customer. We joined the gym in July. I come with my daughter.

The first Sunday after we joined we came for our tour. It was scheduled for 09h00. We arrived 10 minutes before. They told us that the lady was having tea. We went upstairs and cycled for a few minutes and came back down at 09h00 only to be told she was busy with a tour for someone else. When thr lady in front told her we were here she gave attitude and told us we had to wait. Anyway the lovely young lady in front gave us the tour. A bit haphazardly but we got what we needed.

The pool has been on and off working since we started.

Then this past Friday I return after a week off because of illness only to find out the gym is under renovation. Sad to say I received no communication from the gym regarding this. An sms would have been nice. Also no indication on how long its going to take

Lockers have moved. No indication is given as to where bathrooms are. The interim change rooms are not adequate. Dark, dusty and no privacy.

I am happy that upgrades and renovations happen and I understand that it needs to but Spring time is the wrong time. People join the gym to get in shape and have summer bodies ready and now things are upside down. Planning could have been better and renovations done in winter.

The way things are currently I cannot say I am very happy about joining this gym.

Communication is key to a happy customer. If I know I can prepare

Since sending my complaint I have had no response from the manager of the gym

4 Jason Horswill - a month ago

I haven't been in months. Miss the covid regulations because now that showers are permitted it smells really humid. Suppose it can't be helped. Weights are still a big problem and I think a few more machines would be great!

3 RUGHSHANA DOCRAT - 2 weeks ago

The standards have dropped, there is construction taking place inside the gym and management has not made ease of access to members. There are no toilets to use in facility and it's such a disappointment because the resistance machinery has been cordoned off for usage. It does not keep up with the Centres Standards

2 Marc Andersch - 5 months ago

The staff are great. However the "heated" pool is usually freezing, with either the heater broken down, or lately loadshedding blamed as the cause. Don't believe either of these excuses as the pool is regularly cold. Suspect no cash to either repair of run the heater. Equipment is also neglected and needs maintenance or an upgrade, One squat rack disappeared months ago, and has never returned. A large upgrade of "millions" was advised by the staff for the beginning of 2022, however April is now past with no action. Pity, as the location is convenient.

2 Mbalenhle qwabe - 3 months ago

Definitely the least clean PF gym I've been to. The cleanliness in change rooms/showers area is really LOW!... Disappointed in that regard.

4 Messi Mbuyi - 4 months ago

It's a fantastic place, super cool staff and it's very clean. They've got an awesome snack bar with great shower facilities

1 Gert Claassens - a week ago

I joined Planet Fitness Bedfordview Jhb, months before Covid hit our shores while commuting from George for business. Since Covid I haven’t been to Jhb. I tried canceling my contract since there is no Planet Fitness near George. I have spoken to many consultants explaining my situation but they were mostly rude and unsympathetic towards my situation. Its all about the sign ups. Dont dare to cancel. They handed me over to attorneys for payment and we are talking small money. Dont sign up with Planet Fitness. Not worth the hassle and they should be exposed on their poor service and bad attitude. Hope they do better in George????