4
Bongiwe Mkonza -
6 months ago
I was 1st exposed to Witkoppen Clinic 2021, I was directed there by Gov System to get my Jab there then I decided to give the rest of their facility a try . I don't do public hospitals and Clinics. I'm going to give you an honest review to those who don't usually go to Gov Clinics . Brace yourself yourself for long Ques, if you get there at 6am you are already destined to leave earliest at 2pm (with my last visit at 16:16) because by then you are patient number150 or so on the que. If you get there at around 10am/11:00 they won't let you in (they call it cutting the Queue). My review rating is based on my 1st experience there.... I got to understand why it takes so long. Witkoppen Clinic is thorough unlike Private Hospitals the moment you enter to open your file you get HIV Test and Counseling, then you move to vitals /urinary /pregnancy test etc. You understand why it takes long because there are many people, yet they have to ensure that all these steps are taken for every patient. The Key Staff members (Drs, Admin, Counseling staff, Nurses) they are polite, speak to you as if you matter (yes you can expect a bad tone here and there because we all have bad days at times ). My not so good experiences was 1. the security at the gate, he just wants to get order and won't nurse your feelings 2. by the time you get to pharmacy (14:00 - 16:00)they are rushing and want to close they will rush you through the process of how to take your meds 3. There are no Big Clear signs on Where to go Next and where to sit and wait, so you end up asking everyone where to go next 4.There Are Few Doctors (it's their biggest downfall), by the time it's 16:00 most volunteer Doctors and Sisters leave, then you remain with 2 Doctors on a que of 20 to 30 people .If you are a germ freak... Toilets are fairly clean, the Clinic is fairly clean (considering the numbers). I rate it 4 because of the kind service and hard working staff, i wish more donors would come through so systems could go back to being quick (as you keep hearing by old patients say) , because apparently the slow Ques are as a result of lack of staff members.