Dis-Chem Pharmacy TLC De Wiekus - Kempton Park

2 Leon Brummer - 6 months ago

I visited the pharmacy today to collect my monthly script. I was assisted by a so called pharmacy assistant by the name of Tracey. The most unfriendly person behind the counter. She should actually make coffee and not serve clients. It took forever to find my details on the system. Dischem, you need send her on a course on how to treat clients. Lastly Tracey, your attitude stinks.

5 Nival Ranjith - 5 months ago

This is my go-to pharmacy as they always have stock of items that many other pharmacies have run out of. Neat and friendly staff too.

1 Johan Labuschagne - 10 months ago

It such a shame that this family friendly Pharmacy has turned into an unfriendly experience. Long queues and waiting times. Narrow aisles between shelves and always a lot of personnel blocking the aisles unpacking or taking stock. The people at the back are always helpful and friendly.

2 Rentia Van Blommenstein - a year ago

To whom this may concern:

I need to start by saying that the staff at Dischem De Wiekus are always friendly and ready to help.

I did however encounter a situation yesterday 05.10.2021 where I was not very happy.

All Dischem pharmacies offer the following service at the pharmacy section:

Prescriptions
Self-medication
Collections

I mail my prescription through for the reason that I do not have to wait in a long queue to be assisted.

Yesterday however I found myself for the second time in the self-medication queue having to wait to be assisted.

I decided that I will not wait, skipped the queue and went to the front of the queue, where I have asked a lady that passed me on her way behind the counter, to please assist.

Long story short, the pharmacist at the self-medication desk asked me if there was a problem and I explained that I do not understand how the queues are working seeing that there is no one to assist.

He then explained that he is the only one behind the counter and that the queue I need to stand in, is the self-medication queue.

He asked I would like to be helped but then the people in the self-medication queue is going to be unhappy???

If you as a pharmacy is going to offer the service of collections, you honestly cannot expect of your clients to wait in a long queue to be assisted due to being short staffed.

Either scrap that of your service or change your queue to read “Self-medication AND collections”

And if you do go for the above option, then at least myself and other clients will know to rather visit another Dischem.

I may add that on my way out after paying, the lady that was in front of me in the self-medication queue was still waiting in the queue.

5 Mohale Seoka - a year ago

I went to the store to buy some meds. Upon my return home and I noticed some cards missing in my wallet. I went back to the store to check if I did not leave them behind. Yvonne went out of her way to check for me, even went through video footage. I just want to say she is a star for me. Her service level was fantastic. Thank you Yvonne.

5 Charl Gouws - 5 months ago

Great service, all staff is friendly and helpful.

5 Emelia Ferreira - 8 months ago

Always a great experience. Friendly staff and awesome customer service.
Fast delivery on orders.