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Kymberlie Van der bank -
4 months ago
What started off as a booking I was looking very much forward to (NB! Payment was made in full by me only 3 days after receiving an invoice), turned out to be very disappointing and being threatened with a lawyer. I had asked for a refund of 1 night due plans of a trip changing, and it was agreed upon via whatsapp. After 6 weeks the refund had still not been done after numerous follow ups and no responses. After 2 months I have now had enough and and had asked for the director/owners contact details, and once I had asked for that, the Manager, Shane, has been putting the blame on me and saying that they are waiting for a group to arrive before my money can be refunded, and giving all kinds of excuses and threatening me saying that he will get their lawyer to contact me. This is absolutely ridiculous that after 2 months I still have not received a refund, and refund policy is refundable until 30 days before the booking (Booking is only for Oct 2022) and it was agreed upon over whatsapp communication.