Meropa Casino & Entertainment World

4 John Haigh - 2 months ago

Still a lot of work to be done especially on the entertainment side for kids along with wider leisure choice for adults. Lots of the facilities that there are were closed off. The mini zoo also empy.
The staff are generally very courteous u0026 friendly u0026 helpful.
The general surrounds well kept u0026 clean.
There's potential in the complex.

4 Lin - a month ago

A small but well maintained Casino hotel. The breakfast buffet was lovely albeit a bit expensive. The staff extremely friendly and efficient. We were warmly welcomed and assisted in the casino and hotel. The area outside and inside clean and smartly decorated.

4 Calvin Kitinya - a month ago

Great location with friendly staff!! Took the suit but was disappointed it did not have any gains or slippers not even bottled water. For a suite it's a let down. Then the restaurant HARVEST GRILL u0026 WINE, was not impressed with the quality of food,good pricing but the main was sub par but starters were awesome. The included Breakfast at the hotel was more awesome than the meal at the restaurant haha.

1 Uviwe Mbombela - 4 weeks ago

The place is really nice and maintained. However, apart from the casino area, the place has nothing to offer.
No kid friendly/family entertainment. The reptile and bird park, miniature golf and go-kart are deserted :(

4 Thangwane Mogofe - 5 months ago

Lovely place,beautiful landscape and lovely atmosphere. Love that the security is visible so car is safe. A great place overall even for families. Haven't slept there nor eat the food but hope to very soon.

3 Ursula Moodie - a month ago

Great function area. Food a bit disappointing. Could not even cut the steak. The food was the same as every other venue in Polokwane. Expected a bit more finesse

1 Ipeleng Mompati - 3 months ago

We had group booking and conference at Meropa Hotel and we received the worst service from a woman called Chantel who the receptionist at Town Lodge. When we first approached her she had this rude and unwelcoming facial expression. We had difficulties with our bookings and she just had no time to assist us with the issue. With a rude face, she just told us to go back to the other reception area of the hotel, took out her phone went on WhatsApp, started smiling with her phone and left us at the reception area. When she finally came out of the room she had entered, we told her that we tired, our bags are heavy and we don't want to be going up and down. Can't she communicate with the other receptionist area to confirm if we are really booked on that side so we don't have to be send back and forth. She told us to just go to the other side. After resting we went to the other reception area just to be send back to her. While she was booking us in she still had that unwelcoming rude expression. When she was done she just threw the ID and Hotel card on the desk without telling us which side our rooms are. I had to ask one of the security as he was more approachable. All the people from my group who booked in at Town lodge all complained about Chantel. And I mean all of them and none of us approached her in a rude manner. Her rudeness was totally uncalled for. She needs to understand that she's working with people and needs to put on a friendly face when dealing with customers and be of assistance when customers are experiencing issues with booking. She needs to understand that as a receptionist she's the face of the hotel and mostly likely the first person customers talk to when they arrive. She must just work on her attitude.