Game Potchefstroom

1 Kellé Alberts - a month ago

The staff are absolutely terrible. Katlego is the most rude and disrespectful person I have encountered this far- but each time I shop there (which I unfortunately have to do because there are no other shops that have their stock in the area) the experience is worse.

When asking for a manager, I was told there was none, and lied to deliberately to save face with his colleagues.

There were no trolleys, and after spending almost R2500,00 and with multiple large boxes I needed one. I saw one close to the final tills (which were not operating), and went to get it. I was told that this was not allowed, but after telling him that we would cancel our transaction he went and got it.

There were leftover items in the trolley, and he didn’t take them out- expecting me to do it. He clicked his tongue and made rude remarks multiple times, continually refusing to bring a manager to assist.

Game is honestly well stocked and has fairly priced items with a good variety and good quality, but their staff let everything down.

1 Elizna Leibbrandt - 2 months ago

The staff is never friendly or looks willing to assist. I recently phoned to check if they have a specific item in stock, the gentleman asked me for the item code (which I immediately provided) and then told me it’s too far to walk to the system to check if they have the items available!

This after I already spent 2min waiting for someone to assist because everyone that answers says I must hold for someone else. At the beginning of my call I asked if they could please check an item for me, so they new that they would need the system in order to assist me.

When I asked if they could please go check availability for me, he said no its almost closing time (this being 8min before they closed for public) and again stated it is too far to walk to the system now. He will phone me the next day to assist- making it clear that he doesn’t want to help my right away.

I will most definitely not continue to purchase my desired items here, I would rather order online or shop at another store where staff is willing to help.

4 Erns Taljaard - 2 weeks ago

After bad experience, I was contacted by a lady who referred a guy named Burger Cronje to assist me, within 3 days he sorted my query.
Thank you.

1 Johan Claassen - 4 months ago

I think this Game is poorly managed. Whenever I try to call, I get through to the operator but then I never get through to the departments. This specific store rarely has any stock of items that are on special and the staff working there are not well trained and informed. I don't even try to look for stock anymore at this store, I'd rather shop online or go to another Game.

1 Albert van wyk - 3 months ago

Very bad service with delivery. Items were broken and they didn’t help over the phone

1 H Von Steen - 4 years ago

Honestly must be the worst service I have ever experienced. Mistakes happen and I can understand that. But to let a customer wait for almost a month for their Vodacom contract is just insane. I must of been to the store 20 plus times. Vodacom already made two deductions from my account and I don't even have a sim card yet! How is that even possible?

1 Lerato Jeanette - 8 months ago

I bought a tv screen there 65 inch. It was too big for the car so I paid delivery fee as I stay 41 minutes out of town. It took them 9 days to deliver my TV and no one even bothered to call and tell me it'll be delivered after that long when I call no one picked they'd transfer me to the line that would forever ring. Even while in store the person who was helping me was very cold as if annoyed that he had to help me with my purchase. This is the worst experience I have ever had while shopping.