Akeso Arcadia.

5 CHARLENE NKHWASHU - 10 months ago

Wow Akeso became my second home for the three weeks I've been there. The sessions with the psychologist and psychiatrist were helpful. The nurses were treating us love, care and respect . There was never a time when they would give you a bad attitude for any reason. I enjoyed the gym and the instructor was great, she accommodated everyone and has patience. The classes were helpful and the OT were supportive and understanding. I would recommend anyone to go there should need arise because it's the best ????

5 Lindiwe Kelepu - 6 months ago

I am truly grateful to this facility, I was treated for three weeks and I must say the difference between me being admitted to being discharged is truly remarkable. The staff there treated me with the best care and I enjoyed the daily tasks and activities that assisted me to bring me to a point where I became more sane again. I am eternally grateful.

5 silaule given - 11 months ago

I had/have any complaints at all. I was treated fairly and right. No favoritism and racism. The psychological classes were perfectly eye and and mind growing. OT(occupational Therapist) sessions were fabulous. The nurses we warm and welcoming. Im rating all the stuff 100%. Can't write names I might forget some. But 100% rates goes to them all.

5 Celine Hendricks - 11 months ago

I have been in and out if hospitals. I have been to Denmar, Akeso and Weskoppies..the best was Akeso. There are many bad but as someone who went through more then one and really saw how each work the place I felt safe was here... if parents are in here complaining on behalf of their child is something else. I was with other kids and we could relate without the judgment we would face with adults making out problems seems like nothing compared to them.

1 Khanyisile Kabini - a year ago

no because that nurse with a straight up was VERYY rude, she doesn't knock when she gets in a room, she wakes patients up roughly and she doesn't act like she understands and is familiar with mental illnesses and disorders. The food was terrible, the chefs can really do better. But they do have great accommodations and psychological care.

4 Khethukuthula Nkosi - 2 years ago

Firstly, Akeso is medical aid friendly. Most medical aids cover all the expenses included in a stay at Akeso, which amounts to more than R2500 per night. Group classes are eye-opening, helpful and a learning experience for people who are open to the experience. Art supplies are included in the costs. There is a gym that patients can use in the morning. Each room has it's own bathroom. The staff - from the kitchen, to the cleaners, nurses, receptionists and doctors - are friendly and seem to genuinely care about patients. I gained a lot from my stay there, including lifelong friendships. I'd recommend Akeso Arcadia for young adults and students; because most of the patients there fall into these categories, it's easier for them to connect with each other.

Some critiques I have are: the only outside area to which patients have regular access is the smoking area; sometimes patients are given too much freedom, and may trigger or harm or even steal from one another; there isn't enough room for patients to move around; there's not enough room for visitors; and finally, the food is not great.

2 Lerato Mothapo - 2 years ago

I would not recommend this facility at all to anyone! Especially for teenagers.

1. The staff is negligent
If you don't care about your teenagers and their belongings then this is definitely the place to take them! This is no place for health or wellbeing. I'd even argue it's psychological torture.

A. Negligent with PATIENTS
I do not think they assess the children first before putting them with their roommates. The nursess are rude to the children and somewhat bullies them. They leave the children alone without supervision. They have relationships there instead of being encouraged to focus on themselves and their healing. They are allowed to smoke with their friends without their parents' express consent. Possibility of them being high and engaging in destructive behavior there(edit: my child confessed to trying weed there for the first time in her life). This place is the devil's lair. Your child will pick up worse habits than when they arrived.

B. Negligent with DEVICES
The nurses are reckless with devices when taking them away. They just stash them on top of each other carelessly. My child came back with a slightly cracked phone screen showing that there was pressure on the device. In addition, a laptop with a malfunctioning screen. In fact doesn't switch on at all.

2. The staff lacks integrity
We reported the laptop not working as a result of negligence of staff and I was promised that an investigation would be carried out, cameras checked to verify and that a report of the incident would be made. When my child follows up nothing concrete is reported. I was never even called back on the issue after such a promise.

On the day my child was discharged I refused to leave until I get a solution to the issue which was long reported. Some Sabelo guy was sent to talk to me and all he did was threaten me with the fact that I signed an indemnity. He really just tried to get rid of me on the day. He claimed that the person who works with the cameras was on leave and that they would call me next week after going through the footage. That was 21 August 2020 and today is 29 August 2020 and I have never received a call from them. Which says a lot about the integrity and level of care in this facility.

3. The food is horrible
My child complained a lot about the food. It seems it needs a lot of improvement and variety.

4. Doctors are the only professionals
Dr. Motiang, Dr. Roets, and Dr. Kgabo are the real professionals that stood out for me. They show care and sensitivity towards the patients and families. The engagement were nothing outside of respect, support and care. They're really the reason I gave 2 stars. If your situation is not life-threatening, I suggest you consult with them privately outside of the facility.

REGRET is my biggest feeling when it comes to this facility. I would choose a different one if given another choice. I don't wish anyone circumstances that would warrant them here, but if you find yourself in that position, don't ever consider this facility for a child.