Medicross Randburg

2 Jonathan Atkins - 3 months ago

When you get to actually see a doctor then the service is average but there online booking system is awful. Typically one of three things happen.
First (and this has happened multiple times), you book an appointment only for it to be cancelled by them a couple hours before the time. They don’t call you to cancel, just a system generated sms. When you call them to find out what is happening they tend to blame system errors or “that appointment should never have been available etc.” you are then left last minute trying to scramble around trying to find another medical center who can help you in that time slot.
Second thing is you book an appointment with a specific doctor only to arrive and be reassigned to someone completely different resulting in it being very hard to build a relationship with the doctor or dentist as it feels like a lucky packet when you go there as to who you going to get. Call me old fashioned but I believe that having a relationship built on trust with your doctor is important
Third, you arrive for your appointment and end up waiting… for a while. I have sat there for over an hour before waiting for an appointment.

The only reason I go here is because of proximity to it, but to be honest I am getting to the point where I would rather drive an extra 15 minutes to get better and more consistent service

1 Leandri van hoogdalem - 3 months ago

I stopped going to this clinic and moved to health worx many years ago. My Dr there recently stepped down and I thought I would give Medicross Randburg a try again but I quickly realized why I stopped coming. The Dr's ALWAYS run late and you end up being seen a minimum of an hour after your appointment. This is unacceptable. When you are sick you need to be seen to ASAP. If Dr's cannot keep to 15 min time slots then the time slots should be increased. I was also appalled by the state of the Dr's office. Its a hoarders nest! Absolutely disgusting to say the least. Files the whole desk full, old takeaway packets everywhere, dirty coffee mugs around... cold slaw in a container that looks like its been there for weeks.... What was wrong with me was not explained, I had to make my own assumptions and ask questions and still left unsure. I was prescribed antibiotics when I'm not even that sick. My old Dr only prescribed antibiotics as a last resort. I don't feel like my well being is a concern to this facility. Medicross Randburg only cares about making money.

1 Kiki - 2 months ago

The only good thing about this place is the doctors. Doctor Andhee was very polite and professional. I cannot say the same for the staff. I was checked in by a female receptionist who was extremely rude for no good reason. So if you arrive there and you see a female receptionist with glasses, just know what your in for.

5 Melody Nel - 2 months ago

If I could I would give Dr C Scott 10 stars. In my lifetime I’ve always been on the lookout for a good GP at which I could build a long term medical history. But every GP I’ve been to has fallen short, I’ve always waited great lengths of time before being attended to even if I had an appointment and the consultations are often rushed, so much so that I spend more time waiting than the dr’s consult. This was not the case with Dr C Scott, she was very attentive, welcoming and truly paid attention to me and listened to what I had to say. She asked comprehensive questions and didn’t rush my examination. She also took the time to explain my illness as well as the medication she was prescribing. Best GP!! Will go to no one else, found our family dr.

1 Helen Rachael Extance - 2 months ago

Awful online booking system!
Booked appointments for my 3children online. Only to get a phone call saying the system should not have allowed the time slots I selected. I then rearranged the booking for 2 weeks later as that was the next available 3 time slots together for my children.
Eventually canceled the appointments due to reception calling me the day before the visit asking me to move the time of my appointments and that the consultation period would be shortened and I would no longer have 30 minutes per child it would be a 1 hour appointment for all 3 children. Disappointed in the service so decided to go elsewhere .

5 Thea Wilson - 4 months ago

Definitely the best dentist I’ve ever visited. Dr Arjen Joubert is kind and gentle and very knowledgeable. He explains everything so well and makes you feel comfortable. I would recommend him to anyone.

1 Lisa Hein - 2 months ago

Been a patient of randburg medicross for over 20 years. What a terrible practice this has become. The staff are awefull, unfriendly and having such a bad attitude. You are kept waiting well over your appointment time, so thus tells me it's not about patient care but about money. Shocking shocking.