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Ramesh Bissessar -
a year ago
After getting to Carribean Estates, I was directed to my apartment which was Unit 1A. When i enter, there was no signs of First Resort. Later iI was told it was a partner resort. Unacceptable after all because i was booked by First Resorts. First resorts had no clue of the resort and the set up and what is offered. There was no sanitisers in the room. On talking to the cleaning staff, they said that the rooms are not fogged. When i called reception and asked about food and entertainment, I was told to go to Wildcoast. I was seen by a First Resort rep who came to see me and i told her all about the problems and also told her that i tried to call First Resorts to complain and they did not return any of my calls. The staff did not know where the first resorts offices where nor could they give me details on how to get help. The beaches are far and to have a sick person with us, it was extremely difficult to get to the beach and back. Room are basic and one aircon in the main bedroom. Spending over R5000 for this kind of accommodation is not worth it and to have First Resorts absent and not knowing what is happening at their so called partners, its an insult. We did not have a good time and i am claiming for full compensation from first resorts as they made the booking. I suggest that you please make sure that you really want to go to the Carribean Estates and please make sure that you know what you getting into. Its not covid safe. If you planning to have a quiet get away, this is not the place as the peacock screams every twenty minutes at night till 6am in the morning , so there is no sleep. I would not go there again and if you are a Flexiclub member or First Resort member, beware of they they book you.