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Greg Tarica -
3 months ago
We decided to sit down for lunch after the Expo, immediately had to flag down a waiter, as NO ONE was around offering help to customers. Not even a manager.
When we eventually got a table sorted for us, the waiter asked us to be seated, and didn't wipe the table at all. A lonesome onion accompanied us while we patiently waited for the waiter to fly passed our table. Having noticed another table leaving, which was seated near a shady spot, we immediately ceased the opportunity to get the table. It took the waiter in excess of 10 minutes before the waiter came back to assist us.
We ordered our drinks, and waited some time before we got them. The waiter was so preoccupied in getting other customers sorted that he almost walked away with my glass for my drink. So, as a precaution for the lack of efficiency shown by this restaurant, we asked if we can order our food, to which we were told "hold on, I'll be back." The waiter then went to another table, which arrived after us, to take their food order.
We waited another 30 minutes to be asked by our waiter, "Have you got your food yet?", which clearly showed me that he wasn't even making the slightest effort to concentrate on one task at a time.
It is important to note that no manager has approached tables about the wait, not even asking customers how their experience is. Nothing.
Eventually our 2 pastas arrive, but we get told the pizza is still not ready.
It was at this point we asked them to make the pizza a takeaway and bring the bill. Even that took ages, as the waiter spent more time arguing with me about how he is trying his best, and it's just him.
To justify a R520 bill for food that appeared to have been sitting in the kitchen, and a pizza that was never served for sit down purposes, is disgusting.
This restaurant needs to reconsider their stance on customer service.
I do not recommend this place at all. You'll lose your appetite before you get your food, which completely takes away any hope of a good and enjoyable meal.