MTN College Square

2 Hlonela - 3 months ago

This MTN is very slow ???? ???? on top of that you don't get your services. I went to buy a data deal with my wife and they took her required documents. The lady made us wait for 4 days thereafter we went on the store to query about the hold up. She said it's the system and that the application was still pending, so we asked why she never called us about it just to give us feedback instead of making us wait. She went to another MTN in Mimosa opposite vodacom and the lady there assisted us within 5min and also found out that there never was any pending application because there never was one in the first place. So, NO!???? The management needs guide their staff properly and watch them closely.

1 Zee's services Zee - 3 months ago

I don’t normally complain about bad service but when I feel I am being pushed to the wall, I just loose it. I am coming to this MTN outlet at College Square in Bloemfontein to do a sim swap and follow up on other staff get a phone for my employee. Walked in at 9:05 am at about 7 past 9, the gent by the name Dade looks at me but doesn’t say anything I assumed when he is done he will call me to his desk since he is the only consultant available . I was wrong, he stood from his chair went to the cellphone counter (he was busy arranging the prices on the cellphones)and new customers walked in, he started assisting them. I thought he is explaining the phones because he only works with cellphones and not the system. To my surprise he ushered the Customers to his chair where he was initially seated and started capturing their details of a new contract. I asked him why did he skip me and helped the other customers. He just said , how can I help you (seated) right in front of those new customers, what happened to confidentiality ? No apologies . 33 minutes later I am standing at the queue alone and all customers that came after me are being assisted. Mtn College Square Bloemfontein all your customers matter it doesn’t matter the looks . MTN South Africa I matter as a black customer. I deserve a good service I don’t have to come to your outlet and fight for it. I came here for a service and not to beg. I am bringing my business to you. If being black means my business doesn’t matter it should be indicated outside the outlets. The time is now 09h50 and still no service ????

5 Maureen Weber - a week ago

The lady that helped me, Nelmarie is a very helpful and friendly lady.

1 Hannes van Zyl - a year ago

Desiree Adams went above and beyond to help me with my new MTN contract. Awesome service. Would recommend 100 times over. Edit: The contract could not be verified due to "MTN system not working." Its been almost three weeks and they cannot figure it out. It seems I spoke too soon. They are also dodging my questions.

5 Dirk van Schalkwyk - a year ago

Good service- fast and friendly staff, even on a Saturday and dealing with some extremely difficult and unreasonable clients in there - they were tops! Well done !!

1 Wilbert Torsius - 4 years ago

Very poor sales people and mtn does nothing with staff not completing paperwork and contracts on the system, causing years of problems later on. Also staff let contracts "dissipear" as the wrongful uploaded contracts can't be found any more and mtn doesn't know what to do when you hand them the original contract copy. Mtn system is lacking all proper ways sorting problems when they are there.

5 Margaret Maimane - 7 months ago

Excellent service in short space of ⏲️ time