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Liezl-Mari Kritzinger -
2 months ago
I have been supporting this small business for a while. Unfortunately I will no longer support this business due to the service I received today. It was 13h24 when I order two take-aways, Chicken strips with chips. I waited patiently because it was loadshedding and the only place able to give me and my son lunch. After waiting for an hour and half, and seeing customer that arrived after me, leaving with their food I still waited for the waitron to come to the table. She politely asked me to repeat my order so she can find out why it's taking so long.
I asked her about the price of the cooldrink because she mistakenly gave me the wrong change. She returned with my food and change at 14h45 and I requested to see the manager. The irritated manager blatantly refuse to see me, not even knowing what I wanted to say... after a while he then came to me and started to make a scene infront of other customers because I dared to give him fair criticism about the menu's that need to be updated because the pricing on the menu does not correspond with the till slip. And I heard the waitrons complaining about this before. He screamed at me to leave the shop and pointed to the door. Chasing me and my son out of the shop. I had to wake up my son because he fell asleep on the table while waiting for the food. I regret to give a bad review but if this is his behaviour toward customers that support his restaurant... I will not return and I will definitely not promote or support his business going forward.