1
Gems Bok -
3 years ago
Steak was not as juicy as its price!
After this was served as a medium sirloin, I was told they could give me a proper medium steak in 10-15 min while the others at the table are already eating, which we didn't want as our plan was to eat together. I suggested a refund/discount but that was not possible according to the staff. So I was forced to eat a well done steak.
While eating my steak, I had to discuss the issue with a total of 3 staff members in a row showing up at our table one after another which deprived us of the last bit of enjoyment. 10 minutes after I decided to deal with the well done steak and we finally started eating, the 10-15 min to prepare a new steak suddenly turned into a few minutes as the third staff member came to the table and corrected what the previous staff member said, but by then it was already way too late.
Service was rather poor, cutlery was just thrown on the table, reservation of table hadn't been taken in properly, we had to get up ourselves for everything...
All friendly and stuff, but this was more of a headache than a relaxed lunch with friends, which is disappointing considering the juicy price of R169 for only one steak.
Unfortunately never again.