1 Mali Govender - 5 months ago
I cancelled my booking on looking at the facilities. I booked two rooms for a couple, myself and two children aged 2 and 4. When i booked i contacted the owner to enquire on the facilities as i was going to take care of the children whilst my daughter was going to be admitted for major surgery. I needed a place that was safe for the children to play obviously under my supervision. The owner told me that he had a beautiful garden.
Firstly there was no covid19 protocols observed. The floors in the rooms were not clean, there was hair on the floor. The rooms were opposite each other with a foyer with ironing boards and cables in the floor. Tye entrance to the apartments had used ear buds and was not swept. The garden was the back yard with rubbish bins that had fallen over. The grass was overgrown. I immediately cancelled and had to find alternative acconnodation at the same price with better and cleaner facilities. The owner disputes my review stating that i was unreasonable. And i did not receive my refund!!!
Hello Mali, your review is unfair and unrealistic. I strongly dispute this. The ironing board is just the right placement. The cables you saw are iron cables. You were the only one complaining, your partner was quiet. Our presumption was strongly that you were too ash with your comments. There's nothing that we pretended to offer at our premises, and which we did not offer you. Please always read carefully what the guesthouse displays before you book. Thanks
