1
Luné van Wyk -
a month ago
100% for ambiance and aesthetic! We loved the vibe and the menu is super inviting. We were lucky enough to get a table. Unfortunately we did not have the experience we were hoping for. My friend ordered the Nutella French toast which mentioned it is a custard soaked french toast. When it arrived it looked somewhat undercooked and when we tasted it, it unfortunately was dominated by the taste of raw egg. When we highlighted this, the waiter mentioned that this is how it is served. The waiter was very accommodating and offered for her to order something else off the menu. After it was agreed that she would order a replacement meal the owner approached us and informed us that the French toast is according to their standard, so regardless of the raw egg taste, this is how they do it. We were then informed if she orders another meal she will be paying for both. This was a very uncomfortable interaction. Sadly my pancakes were also underdone on the sides but I decided to eat it as it was well presented. It became clear that customer happiness was not a priority. The owner then went to his kitchen staff and visibly expressed his annoyance about the interaction which was sadly in our eye line. We arrived super early this morning to be able to secure our spot but are now left disappointed. The incident was then escalated when we paid the bill and the French toast was on the bill. My friend informed the owner earlier that she will not be eating it thus not pay for it and assuming you do not eat a meal you expressed concern over, the restaurant leaves it off the bill. We left the restaurant and my friend stated that she will not pay for the meal, the waiter approached us outside and my friend mentioned again that she had already stated that she will not be paying for a meal she did not eat. As we drove from our parking spot the owner decided to take a picture of our vehicle registration, which was both unnecessary and very threatening. What was meant to be a reunion of friends at a beautiful restaurant turned into a very unpleasant experience. The waiting staff are fantastic and I wish you all well! If you read this review I hope your experience is different and positive.
