The Bay Hotel

5 Alexander Köhler - 2 weeks ago

I had an incredible long weekend at this hotel. My room was clean and capacious with a private balcony , private bath and shower. The room not only had a bed but a small lounge area too to enjoy a cup of coffee. Camps Bay is one of the most beautiful areas of the western cape with incredible views of the Atlantic Ocean and Table Mountain. The beach is as clean as a whistle , white golden sand and big rocks to climb on. The food at the hotel is scrumptious and it offers a buffet and a cooked English breakfast. There is a pool for guests to swim , a spa and a coffee restaurant. I had a nice swim in the sea because the hotel is a beachfront hotel and from the hotel itself I could enjoy incredible views of the beach , the ships on the horizon and table mountain. This hotel is at a walkable distance to a mini mall to buy snacks and cold drinks for the beach or other activities. The crime rate is very low in this area and the police offers are patrolling constantly to make sure the area is safe for tourists as well as Cape Town residents so I felt quite safe.

5 N N - 3 months ago

Security on point, staff friendly and welcoming and super helpful. Room was spacious, comfortable and had a beautiful view of the Twelve Apostles. The Bistro restaurant in the hotel serve the most beautiful food for dinner u0026 the breakfast was sublime. The pools were also fabulous. Would recommend anyone to stay here!

5 RICHARD VAN ZYL - 4 weeks ago

The receptionist are lovely to talk to. Well trained and very professional in helping me to make my reservation. Rooms were exceptional clean and beautiful. Tennis should go..they turned me nuts!

5 Nthabiseng Matolo - 3 months ago

This place is very beautiful, I had to drop off a friend and the security was on point, appreciated that they did not just agree to open for us without confirming our bookings. I couldn’t stay long but it is beautiful, and the service… from the reception, was great. Can’t wait to go back, this time to enjoy my stay there.

2 Brendon Sands - a month ago

Loud renovations above our room so we heard construction noises all-day. Basically couldn’t be in the room from 0800 - 1830 because of the noise for all four days. Sinks don’t get hot water. This would be one star review but the wait-staff and security were great.

1 Nandie Groenewald - a week ago

I have stayed at The Bay hotel on multiple occasions but unfortunately standards have dropped and my latest experience disappointed greatly.
We checked in late (after sunset) and realized very early in the AM that they have put us in a room right next to loud renovations. After informing the front desk , we only got our R80 parking spot fee taken off our payment. Bear in mind we payed just under R3000 to stay here just to be woke abruptly.

Upon check out i realized my card was charged twice, i left all my details regarding the refund to go smoothly and was informed that it would take between 3-7 days. After ALMOST 3 weeks , countless calls and emails, no one getting back to me i finally reached one manager that was willing to help me (Martin) he was outstanding and sorted the refund out promptly.

Not one other person took the time to apologize ,call me back (after leaving my number EVERY SINGLE TIME) or offered some sort of discount on our next stay.

I received a email from the hotel to rate my stay/experience and was requested to leave my number so that someone could follow up with me.....needless to say NO ONE called!
I definitely wont be going back and im taking every single person i suggested to stay at the Bay with me.

What a shame!

3 Phumi KD - 3 months ago

The staff leave a lot to be desired.

One morning we were rudely interrupted by someone at 9am who abruptly opened our room door with no warning and claimed a photoshoot was planted in our hotel room, during our stay ??

We booked the sauna and steam room the night before at reception and in the morning, we were told the message hadn't been received which disrupted our morning the next day.

The only light at the end of the tunnel are Pamela Nel and the kind ladies who did our massages - the only people who deserve to work there.