2 Lynette Barnardo - 7 months ago
The setting is lovely. Food was good. But the service and the waiter was untrained and did not know the basics. Leaning over people. Getting drinks wrong and bringing bread 10 min after serving soup.
My latest experience has been worse than the last time. When asking for table outside we were told it was full. We were prepared to sit by window and asked for two tables to be joined. They refused us and told they would not do that. We sat in lounge listening to lovely piano music. We had to ask twice before someone came to serve us drinks. You have a lovely venue and ambience with music however once again your staff have let you down with lack of service. I later complained about the service and the shift manager came to discuss it. As I told her you have a five star venue however your staff need to be trained.