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Natasha Medeiros -
a month ago
Not a customer-centered business. The gym itself is nice and the trainers are good, but the gym policies are ridiculous. The reception staff do not even follow their own policies and pick and choose when to enforce them. I attended this gym for a year, bringing my kids to swim with me. Not until an entire year later do they tell me that my kids were supposed to have a membership the whole time and that all the receptionists that let us in over the last year were wrong. When my spouse brought this up with the receptionist and disagreed with her, she secretly canceled his card. In addition they have no way to track liability forms for their swimming class and make you fill out a form EVERY single visit. Why can't they just put it on their system one time instead of inconveniencing the customer. And God forbid you have to bring your nanny or a family member with you. They will require them to have a passport just to enter. Lastly, do not give the sales reps your phone number. They will bother you non-stop like a car salesman. After a year of bad experiences due to their poor policies and lack of customer service, I have cancelled my membership. Maybe try Constantia....