1 Nicolene Vdb - 2 months ago
Intercare rather Inter(don't)care
I visited intercare on 12/7/2022.
When my consult was done I was referred to an oral surgeon who is brilliant by the way as the dentist U saw could not extract my tooth as it has a weak root . BEFORE I left the lady at reception told me to take a seat and wait for my invoice... I did so , on my way out I had a co payment of +-R780 which I understood and paid immediately. I left assuming my account was settled.. as the setup of the hospital is also in such a way that you cannot actually leave without paying ... Which I also understand ... Last week how ever was where my problems started , I went to the oral surgeon who is at another hospital (not intercare thank God) assuming all my affairs were in order and my tooth would be extracted ,also seeing as I have been on numerous courses of antibiotics etc and I am in severe pain which Intercare was completely aware of ... I was told all my info would be sent to the surgeon , upon arrival at the surgeons rooms they had no record of me ... No x-rays, no referring email NOTHING was sent through to them , I then had to phone intercare while sitting in the waiting room, wasting the surgeon and employees time ( at least they were very kind and understanding) waiting for my info to be mailed , all I had on me was a referral note with no clear indication of what has to be done, when my docs finally arrived I was able to see the surgeon , who by that time could not do anything for me as time was already up and he could only do a short consult and book me later again so happy he is not at IntercareWednesday morning I received an invoice from intercare with an outstanding amount roughly the same as I have paid on the 12th... I went to intercare and they told me I must go directly to the dentist's rooms to help me with my query of the invoice...( I am on a very good medical aid , but I also understand the whole co payment thing but as I have mentioned I paid everything on the 12/7.. )
The first receptionist could not help me all she did was print the invoice( did not get the name but grey hair and glasses ) she then called her colleague to assist me , I was calm and friendly the whole time... I just wanted an explanation as to why I received another invoice when I already paid everything they told me I owed ... This lady (brown/red head with glasses ) looked at me and told me well it should be basic logic that I will have another payment as my medical aid does not cover much... I looked at her and said well it is not logical to me ... And I still don't understand how they can say I made my payment on the day and receive another invoice with an almost identical amount , she then said that someone at my medical aid should have told me when I joined I should expect such things ... (What total and utter nonsense ), she then proceeded to tell me not to make a "scene" and to come to her office to talk, I went in and she said to me o I don't want to embarrass you but you have to paid the money owed ( I am aware I need to pay I just want to know why? And how they can say wait for an invoice you pay and later receive another 1 ) the dentist receptionists are extremely rude, disrespectful and unhelpful ... They underestimate people who are young, maybe don't look educated or rich ... As this particular intercare is in very wealthy area ... Well I also live here I am educated and I deserve to be treated with the same dignity and respect anyone else does... I sent an email the next day asking for proof of claim maid and ref number it's five days later and I still have not heard anything... I do not recommend thispractise toanyone and I will be going else where from now on ! I expect better from such an *expensive* establishment . All I wanted was a kind
