1 S.T. S - 7 months ago
The most unprofessional hospital
Disrespectful and rude admission staff
Terrible customer service skills
Lack of empathy or care for elderly/ sick patients
My mom, along with many other patients were ignored for almost an hour waiting for admission.
Please review camera footage as proof. From 14h40 till 15h40, March 02 2022.
There were no staff members at the front desk nor were there any employees communicating the reason for the delay.
After almost an hour long wait, I approached the desk to find a male employee Gabriel who showed no interest in wanting to attend to me or my mother. He bluntly said "Someone is coming, we are short staffed." And then stood mumbling under his breathe at the printing machines as if we were a joke.
I watched many ladies wearing pink shirts and no masks walk up and down while we were unattended to. When I began to raise my voice and asked to speak to the manager thats when myself and my mother were finally acknowledged.
A female by the name of Ferrial, finally decided to help us, but then rudely said we are short staffed. Someone will attend to you shortly. I stated to her that its truly a disgrace for such a well-known fancy hospital to have such terrible customer service. Being short staffed and having no staff is two different things. My mom is sickly and so are the rest of the patients who were ignored. That is very wrong. On 14 Feb 2022, my mom was also treated badly by hospital staff and out of fear of mistreatment during her stay, she chose to remain quiet. She asked the nurses daily to see an onsite Psychologist, and this was disregarded. Because when I contacted the Psychologist my mom requested, she stated that no one had contacted her. Up until 18 Feb 2022, she was not given the opportunity to see a Psychologist. On discharge that day, my mother had to carry her own bags out the hospital. A SIGN OF UTTER LACK OF EMPATHY FOR THE ELDERY OR UNWELL PATIENTS
As I witnessed the utter disrespect from the members of staff from the admission staff today, I could not remain quiet. I WOULD NOT RECOMMEND ANY PERSON TO WASTE THEIR TIME COMING TO THIS HOSPITAL. We got to the hospital at 14h40, my mom was only taken to her ward at 16h25.
Pre- authorization was already approved long before we even got to the hospital. But still we had to wait for a bed. HOW CAN THIS BE AWAREDED THE BEST PRIVATE HOSPITAL IN DURBAN?
Please advice staff members like Herbet and Gabriel to not pass comments in zulu about the patients who are right infront of them. Some of us understand zulu and ITS BEYOND RUDE. I never wish for anyone to experience what I had to witness today, but I'm glad now people can see that this is a reality, even in a fancy hospital.
