1
Catherine Jacob -
a year ago
We bought fish 2 days ago from Epsom on crescent street, we came straight home, marinated and cooked it on the same day. The fish was bad and had a horrible taste with discolouration. This also made my brother sick. This fish was supposed to be fresh salmon in a pack, but there were two different types of fish in the single pack. The man at the store had told us that it was fresh.
We called Epsom Seafoods, they refused to help or even view the receipt that we had even for a date of purchase. They kept saying that we probably bought it 2 days before and cooked it two days later or that we did something wrong which made the fish bad (and that there has never been any other complaints about the fish). They did not acknowledge our complaint at all and did not do anything to resolve this problem. The man on the phone was also very aggressive when responding. They offered horrible customer service. My family will not be going back to support Epsom seafoods again, and we suggest that you don't either.