2
Kokela Silimela -
3 months ago
Very unsanitary room as the carpet, sink and shower were dirty. I changed to another room that had a filthy kettle, the bin had not been emptied as evidenced by fruit peels and empty coffee and sugar sachets from previous guests. There was a mound of fine sand by the door due to burrowing by ants that the ladies who checked me in did not clean,visible as it was. The TV was not working and the lady who came to assist could not get it right, despite her best efforts but she helped clean the sand by the door.
I cancelled my stay and slept for one night instead of two and battled to get my refund from them and had to escalate the matter to the booking platform I had used. Kudos to hotel.com for their efficiency in having the matter resolved!!
Their only selling point is breakfast and location but cleanliness is not their strong point.