4
David Armitage -
2 years ago
Please see 2 updates below.
Can't give this any stars because of their customer service, but have to give one to allow post. In January 2020 I booked 2 nights for November 2020 via Bookings.com and paid at the same time. Due to flight cancellations and SA government not allowing tourists to visit until February 2021, I cancelled booking late June 2020. Perla cancellation policy is to charge 10% when cancelled this early, which I am happy to pay. As yet (Mid August), no-one has had the decency to reply to my emails. BEWARE....
Please note. I was contacted 1 day after this post. They have been closed for several months due to Covid-19. They have now agreed to process a refund, so when received, I will amend this post.
Update 27th Aug 2020. Today I have received the refund I requested just over a month ago. Due to closure of business due to Covid-19 then delays were to be expected, but no mention of this on the web site. Kate contacted me and has processed the refund so I have amended the rating. If we do manage to holiday in SA and stay here I will look to increase the rating if suitable