1
Thato Mashita -
a year ago
Well firstly, the address and location given on Google as well as all booking platforms for this property is not the correct one. Upon 'reaching our destination', we were informed in not so many words by the owner that the accommodation is actually a few streets away. Once we got to the newly given address, the gate was opened by a rather unhappy employee who could not even inform us where to go after driving in, never mind even greet us. We drove in and after basically having to scream and shout to get the attention of another employee was on their phone, finally got shown the parking area. This same employee pointed to an open door (still on his phone), which we soon discovered was the reception area. The employee who had opened the gate for us (who btw was in a torn shirt, flops and no mask) did not even know about a booking, and gave us a form to complete while she texted the owner. We informed her that we had already made the full payment online, and she simply said that the owner said she must take payment from us (an amount which was twice what we had already paid) for an "upgrade" because the room we booked and paid for was no longer available and if we had a problem, the owner's number was on the wall and we could call it. Now very annoyed, we gave the owner a call. All he could say? "It is not my fault, it is the fault of the platform you made the booking on. You must pay or go and fix the issue with them". After a very lengthy phone conversation with the owner who could not even apologize for the inconvenience, it was now clear that he simply wanted nothing more of this issue and hung up on us. That was unfortunately the end of the experience, because we had to leave the place, resolve the issue by ourselves with the online booking platform and still look for new accommodation. Nobody deserves to be treated that way, no matter how in demand a place might be. I would not even recommend this place if it were the last one in that side of town standing. Guest service and professionalism are top tier in any establishment and the kind of service we got was extremely appalling to say the least.
