Nando's Norwood

4 Pranisha Govender - 3 months ago

Store is always neat and tidy.
Service at counter when ordering is most times friendly and efficient.
The grill operators do not always get our orders done as requested so we have to send our meals back.
The waiter who attends to us is always so warm and pleasant, and tries his best to get our order done the way we prefer.
Overall I would say this is one of the better stores we have been too.

3 Arshad Archie Bulbulia - 3 months ago

One of the less then satisfactory experiences. On Friday, 01/07/2022 we ordered through the app online but on collection we were told there was no order like that, followed by a Next Please!
The staff are never this rude and only after making a bit of a loud scene, did a manager come out to talk to us. After a few apologies and going back and forth to look for the order, the order was found and completed. The whole experience was totally uncalled for and the attitude of the cashier and manager, although apologetic, was in no way professional nor helpful to say the least.

4 Pieter Bezuidenhout - 3 months ago

The service was good but compared to previous experiences it seems like the food quality went down. The one quarter chicken looked like it was raised in a desert area. Chicken livers was good though.

1 Mishka Mahabir - 3 weeks ago

I've had such a terrible experience with Nando's Norwood. I placed my order via the Uber Eats App and only received my order about 2 hours later despite living 10 minutes away from the restaurant. This was extremely disappointing. Definitely will not be ordering from here again.

1 Ishaaq Sader - a month ago

Ordered from Nandos Norwood via the UberEats app. The order delivered to us was someone else’s order. The UberEats driver said that he was given this order and that the fault was on Nandos. (Nandos confirm that my order is still there, but say that it’s the drivers fault).

After 5 calls over a span of 20 minutes, I got through to the Nandos call centre because that’s where the Nandos Norwood number redirects to.
The call centre agent told me to call the same number again and press 2 to call the store, which I did. Between two phones, I made 17 calls over 40 minutes, none of which were answered.

The manager from the store called me back 50 minutes after I initially called the call centre, and was very apologetic but said that the store no longer has anyone answering the phones (because the phone is moved to the office. WHY???) , which is why there was no answer.

She said that she’d try to get a driver to bring my food out to me (still haven’t received it). The managers service (Zintle) was great considering the circumstances.

I don’t understand why the phone would be moved to the office, effectively making it impossible to call the store/place a phone order.

The service I’ve enjoyed from this store in the past has been excellent, and I was very disappointed that my Friday evening staying in was ruined.

5 Lionel Gafney - 4 months ago

Awesome store. Definitely one of the best Nandos I’ve eaten at. Food is always fresh and top quality! The management at this store definitely on top of their game by a far mile!! Keep it up!

5 Keegan Singh - 5 months ago

Top service and always greatly prepared meals to your satisfaction. And always getting that warm greeting by name from Lindi at the front desk.