Peermont D'oreale Grande Hotel

2 Rikus Jonker - 4 months ago

Don’t think the experience I had was worthy of a 5 star hotel. Check in and staff friendliness is what kept me from rating this 1 star. Room 5118 dated and dirty, I have photos and videos if management would like to see. Bathroom mirror broken. Bathtub faucet broken. Water pressure too low to pass the back of the bathtub. Water changes from cold to hot. Bedroom carpet dirty, Couch dirty, light switches dirty and lamp shade broken.

Then we get to room service… scan the QR code and get two numbers to order. None of which work. Phone 2 to get to reception no answer. Walk down to place order. When front desk calls Portia she says The front desk is lying nobody called.(welcome to check the calls if they are recorded) hands me the phone to place order just to have the phone put down in my ear.

I work and travel for a living and can assure you this is not even a three star experience

5 Ashley Lambert - 4 months ago

Great stay. Rooms are beautiful and spacious, beds very comfortable. You get what you pay for. Quick access to the casinos and a good stay over for nearby access for OR Tambo. Enough restaurants for any taste.

1 Marleen Lourens - a month ago

This is suppose to be a 5star hotel?!? Rooms are small and have no 2 point plugs/USB options. The bathroom were old, super small (fit only one person at a time) and outdated. A hand shower inside a ???? small bath serves as the shower! We waited over an hour for roomservice with no explanation offered when we eventually phoned to enquire about our order. Maybe they cater mainly for gamblers? I felt robbed with the 5star rates we had to pay.

2 Hermanus Grobler - 3 months ago

So travelling I get to visit numerous Hotels which are 5 star. The hotel staff are friendly and welcoming. The hotel room is unfortunately not to 5 star standard and poorly maintained. The bed is sagging and the lamps are falling apart. Bathroom is falling apart and evident no maintenance is done. The windows get stuck as well. Unfortunately for the pricing it's not acceptable. Seems Management have let the standards slip in general. Went out to the Casino. All I heard was regular patrons complain amongst each other that nothing is happening and all that they are doing is feeding the machines. Seems like certain patrons get special preferences as the slots attendant in blue constantly run up and down for the cigar yielding arrogant man who plays numerous machines at once and is rude to other patrons. However he was the only person who was winning and patrons were visibly upset. Seems like the African Standard has been adopted as the normal standard.

Sadly I will not visit again.

4 Riaan van Wyk - a month ago

The rooms are great, only slight issue is that the non-smoking and smoking rooms are on the same floor and you can smell the smoking rooms in the hallways.

2 Liz Schlechter - 5 months ago

I booked a night away for my hubbys birthday. I was quite saddened on our arrival when we walked into the reception area on Sunday to find a guest drunk, and disorderly, making a huge noise and performance at the reception desk. Not a great start to our stay.

The room was lovely, and clean, but another disappointing moment was deciding not to have desert at the restaurant that we had eaten at, but rather order in room service and treat my hubby to chocolate brownies. I had downloaded the app on my phone, and ordered through the app, I was given the expected arrival time, but nothing came. I then ordered again, and still nothing came.

Not the end of the world, but perhaps something that can be looked into for future guests.

Otherwise, the staff were very friendly and helpful.

1 Ker Franc - 5 months ago

First night and morning - telephone doesn’t call out and therefore must call the landline to get through to reception to order room service. Waitress doesn’t bring card machine and then decides to call at 10.45 , whilst we were asleep , to ask if she can come with the machine. The tv is not working properly as the picture quality goes fuzzy intermittently. Tried to have a shower in the morning but the cold water just disappears so couldn’t shower. Five star I think not.