2
Gareth Kneale -
4 years ago
I received unpleasant service at this station. When I arrived in the front office (the charge office), it was not clear where the queue was or if the people sitting on the chairs were also in the queue or just waiting there. The Warrant Officer that was serving another person then asked me what I wanted. There is no information desk so that is why I think this Warrant Officer who was already serving someone asked me why I was there. I told him my reason and he proceeded to give me an answer that made me feel like I was stupid for telling what had happened. He did not treat me as a citizen and a customer, more like I was an irritation and more work for him to do. The Brigadier whom I assume was the station commander did come down and ask me if I had been helped. When it was my turn a female Warrant Officer asked me why I was there. She did not even have any paper to write any notes, so as I didn't want to have to explain my incident many times I asked why she wasn't ready to take notes or fill in the case form. She said she first needs to see if I have a valid story before she fills out a form. She then asked me for the name of the street where I was robbed. I had told her where I had been robbed and didn't know the street name. She then told me then she can't fill in the form because I have to provide the street name first. During the whole time I was there, there were many interruptions and these policemen and woman interrupting to talk about what seemed personal social talk. They had no manners or respect that I was a public and their customer. She then arranged for me to talk to someone else who also couldn't tell me the street name either of where the building I was near to when I was robbed. So I had to use my phone and Google Maps to assist them with the area they cover. I fortunately was eventually routed to a senior person who was a the rank of Captain and she did a proper job of finding out what happened to me and writing up the details of the incident. This whole process took about two hours to do.