Southern Sun Mbombela

4 Jeanne Eksteen - 4 months ago

Home away from home for the week.
Comfortable stay,
Food good but would like to be able to order my favorites from ubereats but not allowed to consume take outs at dining area.
Despite food at restaurant is really delicious, service can however improve especially during the busy dinner rush

5 Mduduzi Moyo - 3 months ago

I always stay in this hotel. After a rocky start and speaking to Michelle what followed was nothing but an absolute pleasant experience. It was a typical 4star experience if not better. I could not believe the switch, every department I walked into, they knew me by name, provided me with an exceptional service. I found everyone very business appropriate and always ready to serve. Now, that is the difference between a silver and black frequent guest. I would not be anywhere else in Nelspruit. Thank you for leading the team to provide world class guest experience.

4 Katy Wiltshire - 2 months ago

The rooms are small for more than 2 people but lovely shower facilities and very clean and comfortable. Self service coffee machine is great.

2 Maggy Legodi - 6 months ago

The experience was moderate, I don't think it should be rated a 4 star hotel. The tall slim guy at the reception was very unfriendly and unwelcoming. He looks like someone who does not enjoy his work at all. He has no passion at all, just doing it to get paid. At the reception you need people that are the face of the company, people who will make customers feel like they are at home. The reception is the first place that customers is in contact with. Please do something about your staff at the reception, provide training and teach them the importance of customer service and clientele. Breakfast is not well served through out, I literally had to ask for more food to be provided, it felt like they were keeping food for themselves because when they eventually brought food it was completely cold which made me wonder that why was it kept in the kitchen and is there not supposed to be a supervisor checking if all is order that food is served frequently instead of customers having to beg for food to be bought in the front. I am very disappointed with your service and I think you should quickly start training your staff.

5 Xolani Mabaso - 3 weeks ago

Beautiful hotel and excellent service. The food from the restaurant was very delicious

5 Elizabeth Memme Xhakaza - 5 months ago

The security guard by the gate was so helpful and respectful. The room was clean and the breakfast was always well prepared. I had a great stay there.

5 Mmadikhupe Dimati - 3 months ago

Very good location. Not far from all the needed amenities like malls, hospital, car garages. Not far from Numbi gate for those loving Kruger escapes. Friendly staff. Always being assisted with luggage. Made me feel at home ka nnete. Food was also delicious.