1 Lesego Rantsho - 10 months ago
I am writing with great disappointment with the experience in the guesthouse. I had a room booked and payed an extra R400 for the third person. The guests were now dictated a curfew upon them, as if they weren't adult enough to know right from wrong; the guests walked into a locked house with the lights out at the hour 22:30 pm. The booking was inclusive of free breakfast of which the guest house DID NOT BOTHER SERVING NOR DID THEY BEGIN TO PREPARE for their guests. The guesthouse caretaker was too persistent on the outstanding payment (extra R400) and seemed as though they had "forgotten" to give out SERVICE to their guests.
The guests I believe were paying the same amount as any other person even though they are teenagers, therefore the service NEEDS to be of standard. We pay for service not stature or age group.