1
Bronwyn du Plooy -
a year ago
I don't mind waiting for my food during the dinner time rush, but to get my food undercooked, that does not go down well, especially with seafood.
Prawns were underdone
Chips were underdone
Calamari was underdone
Fish batter was soft and soggy
Having waited so long and being hungry, I had to recook the food for my husband and myself, then wash all the cooking utensils that I had to use... Which goes against the reason we usually order take out... No cooking and no dishes.
I spoke to a very apologetic manager, who took my number and said they would get another manager to contact me first thing the next morning.
It clearly was not important to contact an unsatisfied customer, whose first experience will most definitely be their last one.