Nando's Thornhill Drive Thru

2 Millisa Naidoo - 4 months ago

Good Day Nando’s Team

I am quite shocked at this store’s customer service. Here’s my experience:

I ordered two quarter chicken meals and requested for extra sauce on both. I confirmed this at each drive through point.

When I arrived at home I realised that both orders had no sauce at all - photo attached.

So I proceeded to fill out the online form. The next day, I was contacted by a manger from the store. I explained to him that this is the second time I have received an incorrect order from this store in a period of two consecutive weeks.

The previous time, they forgot to put my chicken in the bag.

The person I spoke to said that his sorry and that was it. He also said that he knows that no one comes to Nando’s for their chicken but their sauce. Whilst still conversing, the call cut and that was it.

Please look into your service, mistakes do happen but twice in a short period with the same customer should definitely be given more attention.

5 Rabelani Nelwamondo (Britney) - 4 months ago

Went through the drive-thru and the service brought was absolutely great.

4 Skye Chapman - 4 days ago

I am very impressed by the new additions of vegan and vegetarian options on Nandos menu. It's uncommon to have such a large variety to choose from, and honestly, both times I've eaten at you, the food was delicious. Thank you!

5 Sweeter Bekezela - 3 weeks ago

Efficient and effective given the location, superb service as well. They always manage to have fresh salads. This place has turned into my own personal chef... the drive thru collection is super awesome

5 Veteran Reviews and Vlogs - 4 years ago

Excellent food. Chicken flavorful and moist. Service could have been a little better and cutlery/utensils can be cleaner. Generally a good place to dine out with friends and family.

Follow up 7 months later. Food is definitely up to scratch. Service is blisteringly fast. Very well done.

Review 3 months later. Awesome service and food. Super quick and fresh. Keep it up!

4 Faatima Joosub - 5 months ago

I liked it a lot. The food was delicious and really yummy. However, the quarter chicken is worth buying anymore. It is such a small piece that you pay R50 for. It's insane!

5 Hannes Nortje - 2 months ago

Fine dining at your leisure and it comes fast and conveniently at the drive through. With friendly helpful people doing the serving.