MTN Store - Mooirivier Mall

1 Quintin Robinson - 5 months ago

MTN Potch. 5 Years ago kak and stil kak. Please people don't waste you time or energy on MTN Potch. I really do hope that there will come a new MTN franchise owner. For now rather go online, or beter yet get Vodacom, Cell C or Telkom, yes i said it, Telkom is beter!!!

2 weeks of time wasting!!!

I wish for the owner to call me

1 Belinda Roux - 4 months ago

Poor service. Left message for manager to contact me to resolve account issue (almost 10 days ago) but no response as yet

1 rouxet scheffer - a week ago

A change in location has not changed anything besides have fewer staff and a ridiculous wait time to be helped.

1 esti cronje - 4 years ago

Poor service and unfrendly staff

1 Dikeledi Mgoqi - 2 years ago

it is never a pleasant visit to this store. the ladies there are extremely rude. not willing to help. i am not asking for much i just need my stolen cellphone to be blacklisted they are not being helpful with that. since Sunday i have not been helped just because they seem so not interested in doing what they were hired to do. it was a very traumatic experience i went through, i was not looking for sympathy or anything i lust need help to blacklist my phone as the insurance needs the ITC reference in order to process my claim. They do not care about their clients, even worse when you call the store phone they are ignoring it intentionally and say we are annoying for wanting them to do their jobs. i hope whoever that is going to read this will have a heart and be kind enough to assist me with blacklisting my phone.

1 Liezl Oosthuizen - a year ago

I wouldn't even give a star if that was possible. Was very pasient yesterday when I went to the MTN store, Sat there till way past 6 after my "session" was interrupted by another customer. The lady who helped me said only 10 min then she will call the MTN help desk if she hadn't received a reply on the system while she helped the other customer. more than a half and hour later she was back to me and still didn't have an answer because the people she was supposed to call already left the office. She said that she will call them "Tomorrow" and then she will phone me to let me know. I have been calling the store for the last hour now. a Man answered and asked me to call back in 5 min because she was busy with a client. So I called back twice after 5 min and no answer. waited again and then called again, she was open and he handed her the phone then they ended the call without talking to me. I called again twice and no answer. I am very unsatisfied with MTN, Will go to Open my new contract at Vodacom! MTN's Service in the store, online and help desks are pathetic!

2 Andrew Wallis - a year ago

The Samsung rep is very knowledgeable and has excellent service as well as one or two other staff, but our service experience here has been well below average - system is offline and takes hours to connect, can not get through to this store on the phone line to check if system is back online (no answer at all), and at times it feels like some staff just have no idea what service excellence is with little to no proactiveness or regard for their customer's time. It honestly is a drag and we dread having to go here for upgrades or anything at all.