3
Hugo Lambrechts -
2 months ago
The facility is first class and staff efficient and professional, BUT waiting from 7am to 11am scheduled for 9am ie for 4 hours for my procedure ie colonoscopy and gastroscopy was not acceptable at this quality of facility! At around 09.30am in the day ward I was told Dr is running an hour late and I will go into theater at 10am. Then at around 10.30am I buzed to enquire also as I was not feeling well given Diabetes 2 status (informed them beforehand) having gut detoxed for 24hrs and last food a cup of soup 8pm night before! While my stats were checked I still only got into theater by 11am with a drip on. Dr came but NOT even an apology for the delay. All was then done by 12am when I came round from sedation and recovered quickly. While I really want to complement all the staff and medical support in general, I did not appreciate waiting 4 hours for a one hour procedure! Sorry but for this type of procedure rather go somewhere else!