Greyhound Citiliner

1 Tlou Maupye - 3 years ago

What a disappointing experience it was, absolutely terrifying. My trip to Zim to my varsity friend's wedding, I'll number my points:

1. On the 8th Aug, the bus arrives 2hours late at the Bosman station. Unfriendly bus drivers who failed to even communicate to us when we had issue along the road, not to mention they refused to put on that damn TV on for us.

2. Bait Bridge was a nightmare, the bus was overload cause the drivers had more personal luggage and had the nerve to blame the passengers...how when every passenger's luggage is weighted...moving on

3. After 3hours at the bait bridge, another 7hours at the border but apparently this is a norm but absolute no assistance from the bus drivers.

4. We arrived in Masvingo and my bag was torn apart, Lord Jesus! I raised this up with one of the drivers but no interest was shown and I didn't follow it up cause I had spent over 24hours on the road and just wanted to settle down and rest.

5. Ok on my return, 12 August lucky enough the bus arrived just over 10mins late, bearable!
Lord have mercy, the potholes from Masvingo to the border were a nightmare but we were literally flying on them, at one point we slowed downed so hard I thought we crushed, terrible experience.

6. At the border it was a breeze, now this bus drivers were really helpful.

7. As we continued with the speed, bearable this time cause SAn roads are better, in Makhado the bus decided it has had enough, we had a mechanical breakdown. The drivers called Greyhound but it took them just over an hour to respond.

8. I called and threw a tantrum, and suddenly a mechanic came and assisted us.

9. This was Greyhound Dreamliner, the so called top of the range bus, arguableif you ask me. My seat was not controllable and I kept falling on the person behind me. I couldn't lay down properly as I kept coming back not trying to inconvenient the other passenger.

What a sweet sweet terrific experience, nonetheless, my friend's wedding was beautiful in Zim. ❤

5 Chester Matiza - 3 years ago

First time experience with wife. Will definitely do it again. Fabulous ride. The bus has scheduled stops. They seem to have a regulated speed limit

4 Thulisa Mafu - a year ago

This was a wonderful experience worth the amount, I don't think I'll be using any other bus after this experience, seats were comfortable and adjustable. The only thing I didn't like is that our suitcases weren't handled with care and the fact that the was only one stop to stretch or go to the bathroom

1 Mirriam Zulu Muganda - 2 years ago

A journey that was meant for less than 14hours took 24 hours, the bus broke on the way. I saw more than 10 cockroaches by the seat where I was sitting at the top deck. Please fumigate the buses and properly clean inside. My excitement of boarding a luxurious bus for the first time went from 100 to zero

3 Anne James - 3 years ago

I recently travelled with the Greyhound Dreamliner from Pretoria to Cape town. The bus was nice and comfortable but I was very disappointed with the offices and waiting area. No working toilets, many of the seats were broken and in Pretoria and Johannesburg we had to wait quite a while for the bus which was late. There is no directions to help one with the change over. Most of the staff were friendly and helpful though.

1 Ms Choene - 3 years ago

The staff morale is definitely at its lowest here. They work as if they have been asked to wipe people's butts. No one here loves their job. I now understand not to expect any world class service with a smile and positive energy. The worst experience is with the guy who tends to language. I look at him and want to give him a hug. Very aggressive and unnnecsarily rude. Women with babies and the elderly do not get first preferance in queues unless they have disabilities. The TVs don't work anymore and the many cockroaches just ride along without paying a single cent. Guard your handbag. These creatures will invite themselves to your homes.

The only positive is the phone charging ports. Well done on that one.

1 Ramogohlo Mabona - 2 years ago

Why can't this company arrive on time, it literally arrives 2 or even 3 hours later than the time on the ticket. I mean if you are gonna state the time stick to it.
I have been using Greyhound for about 3 years to get by but I promise if another bus company were to come by I'd use it because it is completely unacceptable for drivers to act unruly and on top of that arrive super late. I fortunately use it just to get home and have no other obligations after that, but think of people that have plans and have set them based on the TOA on the ticket. Greyhound, please either arrive as per stated time or change the time of arrival to a more accurate one.